Customer Service/Fleet Administrator

Recruiter
REED Talent Solutions
Location
Chesterfield, UK
Salary
Competitive
Posted
12 Jun 2019
Closes
19 Jun 2019
Ref
1158078346
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Angard Staffing is the dedicated provider of Customer Service Advisors and Administrators to Royal Mail's Contact centres across the UK. Due to an increase in workload volumes we are seeking additional candidates at our key sites at this stage.

This is a temporary role and candidates must be available to start May/June. Assignment is temporary ongoing with an opportunity for a permanent position.

Royal Mail are looking for an individual who is efficient, proactive and confident in their abilities. Negotiation skills are integral and need to be coupled with a professional approach. Finding solutions and exploring alternative avenues to meet client needs is another fundamental aspect of the role. You must have the ability to turn a situation around quickly and efficiently and ask the right questions to your clients and customers.

A successful applicant will be responsible for administration, supplier & customer service requirements within the CSC team. Customer Service Centre central team employees will be expected to perform the following range of tasks, adapt to change, and to co-ordinate with colleagues on opposite operating times to ensure all tasks are covered.

Essential Functions of the Role

• Use resource data to plan and book all vehicle repairs and maintenance, from both internal and external customers, into workshops on a national scale
• Use own commercial initiative and vehicle maintenance knowledge to support booking of work
• Pro-actively liaise with workshop & commercial management on resource planning and adhoc urgent resource issues
• Control booking platforms on a daily basis, meeting SLAs and KPIs on volumes
• Supply daily support and advice to workshop staff and management on commercial activity, and customer contracts
• Analyse and monitor jobs in progress daily ensuring, correct completion of work in a timely manner, minimising VOR across multiple bookings and workshops daily
• Being responsible for all customer related activity, communications, vehicle updates, issues and complaints
• Maintain shared inbox contact at all required times

Key competencies

• Excellent customer service skills and experience
• Excellent communication skills both oral and written
• Ability to deal with departmental issues in a professional manner
• Excellent organisational, planning and prioritising skills with commercial awareness
• Previous experience in dealing with multiple IT systems/platforms, ability to learn new systems
• Experience and decisive working under pressure
• Good fact finding and report writing skills
• Excellent IT Skills, computer literate
• Fleet workshop, garage network, vehicle maintenance understanding

Additional Information

Pay Rate: £12.56 p/h
Temp to perm contract

35 hours per week: shifts between 06:00 - 18:00 Monday - Friday, Saturday (overtime) 07:30 - 14:00
Potential start date: May/June

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