Service Desk Analyst

Hays Specialist Recruitment Limited
Chesterfield, UK
08 Jun 2019
18 Jun 2019
Contract Type
Full Time
Service Desk Analyst Chesterfield 3 months - Contract to Perm opportunity £12.50 per hour

Your new company
A large organisation with a reach across the UK are looking o recruit a Service Desk Analyst to join them at their head office in Chesterfield, South Yorkshire.

Your new role
Within this role you will form a key part of the Infrastructure Team in which you will, log, process and monitor calls to the IT Service Desk.

In addition you will have the following responsibilities:
  • Assesses and assigns a priority to calls logged from end-users on the Group IT Service Desk in line with call classification guidelines.
  • Processes and monitors logged and prioritised calls, liaising with other internal and external support teams where necessary
  • Adheres to Service Desk best practice on availability in the ACD to take calls, ensuring ACD status is used appropriately. (Wrap, Idle, Available, Logged In/Out)
  • Supports the fundamental operations of commonly used hardware and software.
  • Assists the Group IT Service Desk Manager with day-to-day tasks as required.
  • Identifies and deploys industry best practices where appropriate.
  • Participates in the Group IT out-of-hours support rota.

What you'll need to succeed
To be considered for this role you should be a seasoned Service Desk Analyst, able to demonstrate your experience in the following areas.
  • End-User Devices (Desktop / Laptop / Terminal / Netbook / Mobile Phone / HHT)
  • Networks (LAN / WAN)
  • High Availability & Disaster Recovery Technologies
  • Identity Management & Authentication
  • Server Administration
  • MS Operating Systems (Desktop - XP / W7 / W2000; Server W2003)
  • Voice Technology
  • Messaging & Collaboration Solutions (Lotus Notes / Quickr / Sametime)

What you'll get in return
For this role an hourly rate of £12.50 is on offer, and on completion of a successful 3 month probation the offer of a permanent role within the business. In addition you will have your own dedicated Hays Consultant to guide you through every step of the application process.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at

Similar jobs

Similar jobs