2nd Line IT support engineer required

Recruiter
Armstrong Knight
Location
Barking, UK
Salary
Competitive
Posted
08 Jun 2019
Closes
28 Jun 2019
Ref
1174789603
Contract Type
Permanent
Hours
Full Time
Armstrong Knight are currently partnered with a leading Managed service provider of IT solutions to SME's throughout London.

Due to an expansion, the business are looking for a well-rounded 2nd line Support engineer to help provide a high level of IT solutions to their vast client base, for this role you will need a minimum of 3 years experience.

The job could involve dealing with all levels of support but we are looking for someone who can own and manage a customers requirement, whether it be a simple support issue or a detailed project.

Duties and Key Responsibilities:
  • Answering the incoming helpdesk calls that are logged via email, telephone and in person
  • Investigating and resolving the logged helpdesk calls, escalating where needed
  • Providing Telephone and / or Remote Support to solve customer problems/requests
  • Visiting customer sites to install PCs, Laptops, software and upgrades as well as solve problems, providing technical advice and consultancy using best practices
  • The ability to have a commercial understanding on what clients want and need
  • Working on new projects, building systems in the office for remote and on-site setup

Skills Required:
  • Proven experience in installing & configuring & supporting Windows 7, Windows 10
  • Supporting PCs/Laptops/Tablets in a Windows Domain environment
  • Supporting & Administration of Windows Active Directory & Group Policies
  • Supporting Microsoft Office 2010 or 2013 / 2016
  • Supporting & Administration of Office 365 & Outlook Users
  • Ability to rebuild workstations, laptops
  • Installation of general PC / Network based software, Office, Sage/Adobe etc.
  • Android/IOS/MDM technology
  • Windows WSUS, WDS, Remote Desktop Services, Azure VMs
  • Cabling; Cat5e, Patching & Terminating
  • Able to use remote support tools such as RDP, Teamviewer and Logmein
  • Ability to understand IP networks and debugging of network problems
  • Experienced to understand networks & configure Sonicwall or similar Firewalls
  • Able to configure ADSL Routers, WIFI Access Points, NAS Boxes, Network Printers, Scanners
  • Detailed understanding of Switch configurations including VLAN, Routing
  • Avaya IP Office, DECT, Analog Telephone system & Wiring Experience
  • Experienced with Audio Visual products such as SMART TVs, projectors, IP Video walls, Switches, AV receivers, Sonos Music systems.

Due to the nature of the company, experience within a managed service provider will be required.

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