2nd Line IT support engineer required

Armstrong Knight
Barking, UK
08 Jun 2019
28 Jun 2019
Contract Type
Full Time
Armstrong Knight are currently partnered with a leading Managed service provider of IT solutions to SME's throughout London.

Due to an expansion, the business are looking for a well-rounded 2nd line Support engineer to help provide a high level of IT solutions to their vast client base, for this role you will need a minimum of 3 years experience.

The job could involve dealing with all levels of support but we are looking for someone who can own and manage a customers requirement, whether it be a simple support issue or a detailed project.

Duties and Key Responsibilities:
  • Answering the incoming helpdesk calls that are logged via email, telephone and in person
  • Investigating and resolving the logged helpdesk calls, escalating where needed
  • Providing Telephone and / or Remote Support to solve customer problems/requests
  • Visiting customer sites to install PCs, Laptops, software and upgrades as well as solve problems, providing technical advice and consultancy using best practices
  • The ability to have a commercial understanding on what clients want and need
  • Working on new projects, building systems in the office for remote and on-site setup

Skills Required:
  • Proven experience in installing & configuring & supporting Windows 7, Windows 10
  • Supporting PCs/Laptops/Tablets in a Windows Domain environment
  • Supporting & Administration of Windows Active Directory & Group Policies
  • Supporting Microsoft Office 2010 or 2013 / 2016
  • Supporting & Administration of Office 365 & Outlook Users
  • Ability to rebuild workstations, laptops
  • Installation of general PC / Network based software, Office, Sage/Adobe etc.
  • Android/IOS/MDM technology
  • Windows WSUS, WDS, Remote Desktop Services, Azure VMs
  • Cabling; Cat5e, Patching & Terminating
  • Able to use remote support tools such as RDP, Teamviewer and Logmein
  • Ability to understand IP networks and debugging of network problems
  • Experienced to understand networks & configure Sonicwall or similar Firewalls
  • Able to configure ADSL Routers, WIFI Access Points, NAS Boxes, Network Printers, Scanners
  • Detailed understanding of Switch configurations including VLAN, Routing
  • Avaya IP Office, DECT, Analog Telephone system & Wiring Experience
  • Experienced with Audio Visual products such as SMART TVs, projectors, IP Video walls, Switches, AV receivers, Sonos Music systems.

Due to the nature of the company, experience within a managed service provider will be required.

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