ICT Field Support Officer

Dorchester, UK
01 Jun 2019
30 Jun 2019
Contract Type
Full Time
Are you confident working under pressure?

Do you enjoy working within a customer focused role?

Are you IT literate?

If yes, then look no further and apply now!!

My client is looking for someone to join their team as an ICT Field Support Officer.

Main duties are:

* Provision and support of the Alliance ICT Field Support services; IT and Communications equipment; hardware, software and ancillaries. Ensuring that they perform to agreed Force standards and service levels.

* Installation, relocation, upgrade, fault-finding, support and repair service at police and partner locations throughout the Alliance, ensuring the best possible performance, reliability and security is achieved.

* Integrate new hardware, systems, services and processes to support the police service's objectives and performance and to promote improved public service and confidence.

* Assist in the testing and implementation of hardware, software and ancillaries as required by the business

* To ensure that agreed best practices and procedures are followed and that all work is to the required standard and fully documented.

* Maintain agreed service levels in conjunction with police service personnel and third-party suppliers and support service improvement initiatives.

* Review documents maintain records and administer stock control in accordance with ITIL processes

It is essential that you have:

* Demonstrable ability to provide and support IT and Communication equipment; hardware, software and ancillaries Proven commitment to providing exceptional customer service

* Proven ability to work unsupervised, to demanding timescales and as part of a team

* Experience of working in a user-focused ICT service delivery environment

* Experience of remaining calm and methodical in an environment of conflicting deadlines together with the ability to adapt to changing demands and conditions and handle multiple issues simultaneously

* Proven ability to administer ICT equipment, systems and applications within a large geographically distributed organisation utilising physical and mobile networks, ideally in a complex environment.

* Fully competent and experienced with Microsoft Windows and Microsoft Office applications

* ICT Security awareness, including firewalls, anti-virus, end-point control and other protection services

* Understanding of legal issues relating to ICT Dept. - Data Protection Act, Computer Misuse Act

* A full valid UK driving licence or the ability to travel around the Alliance.

If you think this role is right for you, then apply now!!!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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