Claims and Quality Manager

Alderwood Education
08 Jun 2019
03 Jul 2019
Contract Type
Full Time
Our client needs a Claims & Quality Manager to work alongside the Regional Manager to support the delivery of Thrive into Work. The aim of the service overall is to contribute to the companies vision of a society in which everyone has the opportunity for employment, inclusion and independence.

To stand-out you need to champion and embrace change, balance the empathy of a charitable heart with a commercial edge, and be willing to learn and collaborate with others. Your eye for detail and rigorous approach to quality will be crucial in ensuring that Thrive into Work offers the very best support to its service users and that we successfully implement each element of the Individual Placement and Support (IPS) model.

* Primary focus on delivering the required improvements to operational delivery processes and systems in order to ensure full compliance with the Trust's contractual obligations.

* Secondary focus on optimising the collection and dissemination of management information and service delivery across the organisation.

Job Description

* Collect, collate and disseminate management information for use in the delivery of Thrive into Work

* Produce high level, accurate analyses and reports of financial and management information for company and external use

* In partnership with the Regional Manager develop and implement quality processes for use on the Thrive into Work contract

* Manage the maintenance, audit and quality assurance of management information and individual customer records

* Review and report on the presence of essential documentation for the delivery of the contract

* Review IPS Fidelity Reports and formulate a continuous improvement plan for each delivery team, ensuring these are reviewed and updated quarterly

* Conduct evidence-based quality checks (e.g. observations, file checks) as and when required

* Responsible for the Management and reporting of Petty Cash

* Maintain instructions, guidelines and procedures for staff and partners including SOP, Customer Journey and Handbook

* Regularly monitor and review the validity and use of management information to ensure data held meets all operational, quality and contractual requirements.

* Support all delivery teams to maximise performance by using the CRM and MI systems effectively through training, MI analysis and feedback

* Work with Regional Manager to improve and develop MI and reporting systems over the duration of the contracts

* Overseeing timeliness and quality of data inputting, supporting the Regional Manager to meet claim deadlines

* Point of contact for service user enquires

* Receive and process all referrals to the contract

* Staff management in relation to the post

* Register and train new staff on the CRM System

Personal Specification

* Excellent IT skills including high level Excel, importing and exporting of data

* Excellent organisational skills

* High level of written communication and numeracy skills

* Experience in using reporting/MI systems

* Experience with document and quality control

* Able to communicate effectively with colleagues and external organisations

* Flexible and adaptable approach to work role

* Able to meet deadlines and objectives while managing conflicting demands

* Educated to degree level or equivalent experience

* Able to work effectively in a team to support team members

* A commitment to and understanding of equality and diversity

In return, you will receive a salary of £26,000 + excellent benefits.

For more information or to apply, please email

Alderwood acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Alderwood and may assist with processing your application

Similar jobs

Similar jobs