Claims Adviser

Recruiter
Brook Street UK
Location
West Malling, UK
Salary
Competitive
Posted
07 Jun 2019
Closes
28 Jun 2019
Ref
1173934297
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
DO YOU HAVE PREVIOUS EXPERIENCE WITHIN A BUSY CONTACT TEAM OR POTENTIALLY IN THE INSURANCE INDUSTRY?

My client is looking for a Claims Adviser to join their team.

Your duties will include:

• Providing great customer service to our customers, brokers and third-party providers across all our channels of communication

• Investigating and following up our customer queries

• Accurately recording claims information and progress on our system

• Effectively communicating decisions to customers, via telephone, email or webchat

• Handling broker and client queries

• Reporting and actioning same day resolution complaints

• Ensuring that case information is recorded accurately complying with GDPR regulations

• Assisting in project work or undertake projects for the claims team

• Providing customer support for the online claims system

• Completing any reasonable duties that may be required to support business needs

• Referring to a manager when any work falls outside their area of knowledge or expertise

If you have the right skills and experience then please apply today

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