Application Support Analyst

Cathedral Appointments Ltd
Newton Abbot, UK
11 Jun 2019
27 Jun 2019
Contract Type
Full Time
Our client is a high growth ecommerce business with a fantastic reputation both locally and internationally. A role has opened to join their team as an Application Support Analyst. The key focus of your role will be to provide application support to both live and future software applications. This role will be both a 2nd and 3rd line support role. The successful candidate will have experience supporting in a technical software environment, however, candidates with 2nd support experience who have an interest in this area will also be considered. Any experience with Microsoft Dynamics AX would present a distinct advantage.


* Provision of 2nd and 3rd line support of software

* Liaison with the development team on software issues

* To act as the focal point for internal software escalation

* Analysis of issues and proposition of solutions to fit business needs

* Proactive work with vendors, data supplier and project teams

* Daily monitoring of application sub-systems

* Participation in system testing

* Ensuring that operational procedures are documented, maintained and kept up to date


* Experience supporting in a technical software environment

* 2nd/3rd line support experience

* Ideally experience in Microsoft Dynamics AX but not essential

* Experience in automated testing

* SSRS experience

* Ideally Project Management, X++ or Powershell experience

The role will pay a highly competitive salary along with a great benefits package. This is a fantastic opportunity to work with a market leader with an excellent reputation both locally and internationally. Apply now or call for an informal discussion.

Keywords: IT Support, 2nd Line, 3rd Line, Application Support Analyst, Dynamics AX

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