Application Support Analyst

Recruiter
Cathedral Appointments Ltd
Location
Newton Abbot, UK
Salary
Competitive
Posted
11 Jun 2019
Closes
27 Jun 2019
Ref
1167064875
Contract Type
Permanent
Hours
Full Time
Our client is a high growth ecommerce business with a fantastic reputation both locally and internationally. A role has opened to join their team as an Application Support Analyst. The key focus of your role will be to provide application support to both live and future software applications. This role will be both a 2nd and 3rd line support role. The successful candidate will have experience supporting in a technical software environment, however, candidates with 2nd support experience who have an interest in this area will also be considered. Any experience with Microsoft Dynamics AX would present a distinct advantage.

Responsibilities:

* Provision of 2nd and 3rd line support of software

* Liaison with the development team on software issues

* To act as the focal point for internal software escalation

* Analysis of issues and proposition of solutions to fit business needs

* Proactive work with vendors, data supplier and project teams

* Daily monitoring of application sub-systems

* Participation in system testing

* Ensuring that operational procedures are documented, maintained and kept up to date

Requirements:

* Experience supporting in a technical software environment

* 2nd/3rd line support experience

* Ideally experience in Microsoft Dynamics AX but not essential

* Experience in automated testing

* SSRS experience

* Ideally Project Management, X++ or Powershell experience

The role will pay a highly competitive salary along with a great benefits package. This is a fantastic opportunity to work with a market leader with an excellent reputation both locally and internationally. Apply now or call for an informal discussion.

Keywords: IT Support, 2nd Line, 3rd Line, Application Support Analyst, Dynamics AX

Disclaimer: Cathedral Appointments Limited acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying for this job, you accept our Privacy Policy which can be found on our website. Please be advised that if unsuccessful for this role we may hold your details on our database for 6 months, during which time you may be contacted for other suitable vacancies. If you do not want us to do this, please contact us

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