IT Support Engineer

New Milton, UK
10 Jun 2019
27 Jun 2019
Contract Type
Full Time
Job Role: IT Support Engineer

Location: New Milton

Job Sector: IT

Hours: 35 hrs per week

6 Month Fixed Term Contract

As an IT Support Engineer, you will contribute to our vision of being the leading residential property manager, as recognised by others by:
  • Being responsible for the day to day IT support at our New Milton office as well as supporting others remotely.
  • Ensuring all IT systems, including PCs, laptops, mobile phones, tablets and conference room tech are functioning to their optimum level
  • Providing desk-side or remote support in a timely manner

The role of IT Support Engineer reports to the IT Service Operations Team Leader and will have no direct reports.

About You

You ideally hold an ITIL foundation certificate and be able to demonstrate an understanding of the ITIL incident, problem and change processes. You will be currently working in a support role and looking for your next contract.

You are experienced in working in a similar IT support role, where you are the expert in your area and have extensive technical grounding of all aspects of IT support.

Providing a high level of customer service is hugely important to you, and you are able to establish strong professional relationships which reinforces your credibility.

About UsFirstPort is the largest and most experienced residential property manager in the UK, employing more than 3,000 colleagues dedicated to looking after peoples' home.
Great property management is about more than just bricks and mortar. We recognise and value the contribution our people make to our business and we are committed to ensuring they are skilled and equipped to do the best job they can and that they have the opportunity to realise their full potential.
Our Values set out the commitments we have made to deliver excellent service and they inform the relationships that we have with customers and clients. They shape our culture and are used in measuring and rewarding performance.

Main Responsibilities
  • Delivery of high-quality customer service and IT support to all internal colleagues as required - this may be face to face or over the phone or via virtual teams - to an agreed SLA
  • Hardware and software support in a Windows/Citrix/DA/Office 365 environment along with Active Directory administration; users, groups, computers, creating, amending and disabling user accounts and undertaking all the relevant steps in the starters/movers/leavers process,
  • Carrying out software and hardware installations.
  • Being responsible for Windows file system security rights management: granting, revoking, and maintaining privileges
  • Ensuring the IT Asset database is accurate and kept up to date including records of PC/laptop builds, software deployment and licensing, ensuring the anti-virus and software patches are up to date.
  • Work with all teams within IT on Problem Management, identification of any recurring themes and working to eliminate these
  • Follow established ITIL policies, procedures and processes and make recommendations for improvement
  • Making recommendations and taking advantage of opportunities to improve, through problem resolution, automation or other means and having input in to Continuous Service Improvement
  • Coordinating activities, as needed, with other service operations or IT team members
  • Resolving incidents, and completing job related activity as necessary, in and out of hours

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