Service Charge Advisor - Credit Control

Location
Altrincham
Salary
£23000 - £25000 per annum
Posted
10 Jun 2019
Closes
08 Jul 2019
Ref
00095871
Contact
Recruitment Genius Ltd
Sector
Public Sector
Function
Finance
Contract Type
Permanent
Hours
Full Time
This company, together with their well-known property group, specialise in property development, property lettings and property management - operating throughout the UK.

They are seeking a Service Charge Advisor who has experience of handling service charge demands and arrears collection, and an understanding of leasehold management, with an awareness of compliance regulations. A strong focus on customer service is required.

Job Description:
To be responsible for issuing service charge demands, liaising with leaseholders on a day to day basis, chasing payment of service charges and updating the accounts system.

Job Role:

- Raise service charge demands with the appropriate accompanying documentation.
- Chase payment of service charges.
- Respond to leaseholder enquires by phone & e-mail, providing all necessary documentation in order to resolve their enquiry.
- Investigating accounts to ensure payments have been set up in order to settle the account in full by the end of the charge period.
- Allocate payments correctly to the correct charge.
- Keep key notes on all communication & agreements made.
- Provide general office support as required.

Desired skill:
- Knowledge of a Property management system,:- Propman, ECS Qube or similar

Key Skills:

- Well organised with a high level of attention to detail.
- Able to self-manage, multi-task and prioritise workload.
- Proficient in all Microsoft programmes including MS Word, PowerPoint, Excel and Outlook.
- Able to communicate proficiently and professionally both in writing and orally.
- Able to work as part of a team but equally comfortable working alone.
- Flexible in approach.
- Customer Service focus or experience, ideally in a Credit Control or Arrears chasing role.
- Applies discretion and confidentiality in all matters.
- Excellent relationship building skills, both internally and externally, at all levels.

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