3rd Line Support Engineer

£35000 - £45000 per annum
10 Jun 2019
08 Jul 2019
Recruitment Genius Ltd
Contract Type
Full Time
Established over 22 years with an enviable reputation for exceeding customer expectations and low staff turnover, this company requires a motivated and experienced individual wanting to make their mark.

Recognised as the longest established MSP in the area they offer a wealth of IT services including - PC Support, Hosted Services, Security Services and much more to diverse businesses both locally and throughout the UK. They also have an in-house workshop / shop with an excellent local reputation and many thousands of satisfied customers.

The Role:
As a senior tech in a team of 9 support staff your role is varied and wide ranging. Working with the Help Desk Manager you will act as the primary point of technical escalation as well as providing ad-hoc coaching and assistance for the first- and second-line engineers. An avid interest in new tech and a desire to investigate and research new services is very much encouraged.

- Handle escalated calls from first- and second-line IT Call Desk
- Recommend and deliver improved IT infrastructure systems
- Work with the helpdesk manager to coach and mentor first line engineers
- Assist in overall supervision of the service desk
- Add to internal wiki with technical documentation, manuals and IT policies
- Contribute to overall IT strategy
- Promote the general up-skilling and development of the team

- Previous MSP experience highly desirable
- Proven experience as a support engineer or similar role 5+ years
- Excellent Windows desktop understanding (7 - 10)
- Windows server understanding (2008 - 2019)
- Microsoft Azure & Office 356 experience
- Active Directory experience is essential
- Excellent communication skills
- Experience with networks (LAN, WAN) and patch management
- Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery

- Scripting knowledge; Powershell, Python, Perl or other language
- Experience with Draytek routers
- Experience with Veeam backup solutions
- Experience with SolarWinds N-Central
- Working knowledge of GDPR

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