Business Systems Helpdesk Analyst

Location
Crawley
Salary
Up to £21000 per annum
Posted
07 Jun 2019
Closes
05 Jul 2019
Ref
00095906
Contact
Recruitment Genius Ltd
Function
IT
Contract Type
Permanent
Hours
Full Time
Business Systems Helpdesk Analyst
Helpdesk Analyst - Sussex -

This global leader in their field is looking for a helpdesk analyst to join their Systems Implementation and Support team.

They are currently rolling out a major new business system across the group with plans for phase 2 of the implementation in place.

The successful candidate can expect to work on a variety of projects, including business system implementations, upgrades, user support and software testing.

Responsibilities:
- Investigating and analysing issues.
- Prioritising, escalating issues and maintaining issue records.
- Troubleshooting and resolving customer issues, where necessary, liaising with internal IS and Technical teams and external software providers.

Required skills:
- Previous experience in supporting IT solutions and applications.
- Excellent verbal and written communication skills.
- Ability to communicate with customers at all organisational levels.
- Be polite, punctual and professional.
- Strong analytical and problem-solving skills.
- Be very willing to learn new skills and acquire new knowledge.

Technical skills required:
- Possess basic IT knowledge (MS Windows, MS Office).
- Have knowledge of relational database design. Knowledge of SQL is a bonus.
- Exposure to project management methodologies eg Prince 2
- Knowledge of Microsoft SQL Server Reporting Services (desirable)
- Having an existing knowledge of manufacturing industry and ERP (Preferably Epicor) architecture is desirable

Other skills/experience
- Experience of implementing and supporting production systems, complying with structured change-control procedures
- Prepared to travel both in the UK and occasionally abroad. - A driving licence is required.
- Must be able to work in a small team.
- Must be proactive.

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