Graduate IT Support Engineer

Location
London
Salary
£23000 - £25000 per annum
Posted
07 Jun 2019
Closes
05 Jul 2019
Ref
00095835
Contact
Recruitment Genius Ltd
Function
IT
Contract Type
Permanent
Hours
Full Time
This is an opportunity to join an established and successful IT services company based in central London. Their job is to make their SME clients' IT work seamlessly, as well as being their trusted advisor when it comes to new IT developments, including the latest email, collaboration and file sharing cloud technologies. As they build on their success, they are currently looking to expand their highly credible technical team.

ABOUT YOU:
You are a self-starter with a real passion for learning. The idea of working for a growing London-based business excites you and being part of a team is important to you. You're a geek at heart and love to play around with the latest technologies.

You get a buzz from solving problems in a busy environment and you understand the importance of excellent client service, which means you can also give simple explanations without using IT Jargon. You believe that the world can be a better place through the effective use of IT, and want to help make that happen.

THE GRADUATE IT SUPPORT ROLE:
An exciting opening in their service team with the opportunity for real progression. In this role, you will provide remote technical support, as part of a team, for all of their clients. They have a Training Programme in place to ensure you are developing core skills for your future career in IT support and spans both company funded external training as well as in-role experience objectives. Responsibilities could then be extended to working as part of a client team for specific clients, and working at client premises as required.

ESSENTIAL SKILLS / EXPERIENCE:
- A university degree in IT/computer related, physics, maths or engineering discipline, possibly combined with business
- 6-18 months' industry experience (work placement or post-graduation)
- Basic understanding of: Hardware and peripherals including PCs, Macs, laptops and printers, Microsoft Office, Microsoft Server, , Networking including LAN, WAN, firewalls and routers, Applications/software, Citrix
- Great interpersonal skills and an excellent telephone manner
- A methodical approach to problem solving
- An ability to engage professionally and deliver an exceptional client experience at all times
- An ability to work under pressure and respond to tight deadlines whilst prioritising workload
- Personal accountability for on-time deliverables
- Demonstration of tenacity and character - for example via the Duke of Edinburgh Award
- A client-centric attitude and a continual focus on end user experience

DESIRABLE SKILLS / EXPERIENCE:
- IT qualifications & certifications would be an advantage
- Previous experience in an IT Support related role would be a bonus

BENEFITS:
- Competitive starting salary
- 21 days holiday, public holidays, and birthday day off
- Flexible working after probation
- Private healthcare after 6 months
- Regular performance reviews
- Regular team socials and a fun, friendly work environment
- Weekly fresh fruit, fresh coffee

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