Patient Co-Ordinator / Administration / Reception

£25000 - £28000 per annum
04 Jun 2019
02 Jul 2019
Recruitment Genius Ltd
Public Sector
Job Level
Contract Type
Full Time
This company is one of the leading IVF and fertility treatment providers with centres across the UK. They are looking for a dynamic Patient Co-ordinator to join their clinic based in the Raynes Park area.

The Patient Co-ordinator is responsible for supporting new patients through their treatment journey, from open evening, to initial consultation and through to treatment completion.

They are the service and care provider for each new patient. They are accountable for championing the delivery of the core values of the company, delivering service excellence, achieving targets and KPIs, and positive management of the entire patient journey.

Role Requirements
The key responsibilities are as follows:

- Ensuring that all new patients are met and placed into the agreed Journey.
- That all agreed contact and touch points take place, offering industry leading service
- Liaise with clinical members of the team to provide high quality service and information to patients
- All aspects of the client journeys are planned, prepared and organised
- Use central and local reports to monitor personal performance against targets
- Ensure that the service excels on patient experience with early intervention when issues occur
- Effectively lead and support patients through the process to ensure a consistent delivery of high quality service and performance.
- Ensuring all treatments are in line with company fertility protocols and guidelines
- Ensuring that all activities are carried out in accordance with HFEA requirements

Required Skills & Abilities

- Exceptionally empathetic and a passion for customer service and a proven track record of seeing things from a customer's perspective, putting the customer first, understanding customer concerns and securing resolution when issues occur
- Performance driven, able to manage at pace, self-motivated and able to prioritise
- Excellent communication, diplomatic, tactful and the ability to deal with difficult situations
- Organised and able to multi-task
- Strong commercial instincts and experienced at setting and meeting targets
- Excellent skills of persuasiveness
- Outstanding people management skills

Education & Experience

- Ideally have commercial service experience in Private Health, Beauty / Spa, Hospitality, Retail or Service sectors. - Sales by service experience is desirable.
- Experience of working within a target driven and fast paced environment.
- A positive 'can do' attitude that can handle change and challenge.
- Excellent organisational and communication skills
- Genuine desire to help patients and make a difference to people's lives
- Employment is subject to status to work in the UK and 2 satisfactory references.
- This company is an Equal Opportunities Employer

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