Helpdesk Customer Service Representative

Location
Coulsdon
Salary
£18000 - £20000 per annum
Posted
03 Jun 2019
Closes
01 Jul 2019
Ref
00095765
Contact
Recruitment Genius Ltd
Sector
Public Sector
Function
Customer Service
Contract Type
Permanent
Hours
Full Time
This is an opportunity to join the UK's leading national independent provider of emergency management services with offices in Croydon, Manchester, Birmingham and Scotland. As a service group they deliver specialist emergency cleaning, waste management, legionella control and pest control services to the UK's largest and most demanding blue-chip companies.

Responsibilities:
- Be a first point of contact for their customers who contact via telephone and email, requiring advice, quotations and to book services.
- Provide efficient and friendly help for their customers, making contact and communication with them as easy and smooth as possible.
- Efficient, pro-active communicators, constantly liaising with their Operations Team and the wider business, to deliver the very best customer service precise and timely information
- Establish and build relationships with account customers
- Work together as a Team to serve their customers and support their fast growing, quick paced business.

Skills & Experience:
- Can work as part of a team and independently
- Able to multitask and can think on your feet
- Strong written skills - good tone, concise, accurate spelling and grammar
- Confident, friendly telephone manner
- Experience in a customer-facing role - call centre or similar
- Basic IT Skills - Gmail, Word, Excel, Internet Browsers
- Outgoing, friendly, people person
- Passionate about and take pride in providing the very best customer service
- Get stuck in, solve problems and have a can-do attitude
- Enjoy working in a fast-paced environment and remain calm in difficult /pressurised situations

Salary & Benefits:
- Salary: £18,000-£20,000 (depending on experience)
- 28 days holidays (including 8 days bank holidays)
- Pension scheme
- Free on site parking
- Perkbox membership

Genuine Progression Opportunities
Situated close to Coulsdon South Train Station

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