1st Line IT Service Desk Analyst - Global Leader

Competitive Salary + Full Company Benefits Package inc Free Parking
30 May 2019
17 Jun 2019
Contract Type
Full Time

1st Line IT Service Desk Analyst - Global Leader
Thornbury, Bradford BD3
Competitive Salary + Full Company Benefits Package & Free Parking

We have an exciting opportunity for a 1st Line Service Desk Analyst to join our IT team based in Bradford. Reporting to the Client Services Team Leader, the successful applicant will deal with 1st line support issues coming into the IT 
Service Desk – EMEA via phone, email and self-service.

The focus of the role will be to provide exceptional 1st line technical support to users at all levels of our business, mostly on the phone, but also via email/skype and occasionally in person. You will need to be able to manage and prioritise your own workload whilst ensuring you work well within the already well-established team.

We deal with an average of 1,000 issues per week, working a shift system between the hours of 7.00am – 5.30pm Monday to Friday, including bank holidays and therefore some degree of flexibility is required.

We Are Looking For

Ideally, you will have 1-2 years commercial experience in a 1st line IT service desk role, providing technical support across a diverse range of hardware and software. You must have excellent communication skills, a passion for ensuring you solve user’s technical issues in a timely manner and have an investigative nature. You will need to be customer focused and be capable of building lasting, trusted relationships with your colleagues and peers, as you will be providing support to all levels of the business.

The primary objective for the role being to deliver an excellent support experience, whilst minimizing down time to our internal customer base. Your extensive IT Support experience will see you troubleshooting hardware and software issues by identifying, analysing, diagnosing and restoring service by using established processes and procedures.

1st Line IT Service Desk Analyst Skills & Experience Required:

+ Provide 1st line IT Service Desk support for software, hardware and business systems
+ Logging and maintaining support calls, both internally with staff and externally with suppliers
+ Experience supporting Microsoft OS (Windows 7, 8.1 & 10) Microsoft Office 2013 – 2016 including Skype for Business (Office 365) 
+ User administration (account creation, account security & account access)
+ Strong knowledge of how to troubleshoot and resolve software and hardware issues
+ Proven experience in a similar helpdesk role

As the team support Europe, the Middle East and Africa, a second language, both written and spoken, is an advantage however all applications will be considered. Preferred languages are: French, German, Spanish, Portuguese, Swedish, Italian or Turkish.

What we offer in return:

+ 33 days holiday
+ Generous pension scheme
+ Death in service benefit
+ Discounted private healthcare
+ Discounts with 1,000+ retailers
+ Free Car Parking

We are a great team of people, a great place to work and offer all the benefits you’d expect from the world’s #1 at what we do. Come and join us in a business with a global focus where your quality can make a real difference!

You may have worked in the following capacities:
IT Desktop Support, Level 1 IT Technician, Junior IT Support.

Interested? Apply here for a fast-track path to the Hiring Manager

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

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