Account Director - Enterprise eCommerce Project Delivery
Account Director - Enterprise eCommerce Project Delivery | Global eCommerce Consultancy
£50,000 - £100,000 + 25% Bonus + Company Benefits Package
Would you like to be wholly responsible for the successful delivery of some the largest and most innovative global Digital Commerce solutions?
Do you want to shape how these projects are delivered and lead teams of people who are experts in their fields shaping new ideas to improve ways of working?
If client success is that heart of your everyday working life read on! Client delivery is key to success!
Who we are:
We are global eCommerce consultancy that applies strategy, technical know-how and outstanding design to make a big impact through eCommerce. We’re an inclusive group of more than 1350 thinkers and doers powering eCommerce experiences for some of the most exciting brands around, such as GAME, Halfords, Sainsbury’s, Selfridges, Specialized and Ted Baker.
Our reputation is based on having the best in the business – people who are inspired yet straight-talking, and who really want to understand not just our clients but their customers. We are passionate about innovation in everything we do, and proud of what our people achieve, empowering and respecting every one of them.
Together, we keep our clients and their customers inspired and ahead through digital, future-ready sites, solutions and services. When our clients win – we win.
With new, state-of-the-art offices in Watford, and two other cool agency offices in Central London, we’ve got 20 locations mapped across Europe, North America and Asia.
As our business grows internationally, we’re seeking new people who share our values and work ethic. We especially want to encourage more women to join, and take a key role in shaping some of the best eCommerce sites and experiences in the world.
Why work with us?
Operating across the globe and with 100+ customers we want to continue to deliver leading edge solutions that delight our customers. Our client success and ROI is always at the forefront of our mind.
You will be an integral part of ensuring the success of our clients as well as pride yourself in keeping the customer at the centre of everything you do. The decisions, strategies and actions you take will have a real impact across your team and stakeholders. We'll help you grown with a focus on your development as opposed to the role itself. We believe good people can carry out multiple roles with the right mindset and support.
How you'll make a difference
We believe that a successful business is driven by the people and a desire to do the right thing not by having a top heavy management structure that is good at telling everyone what to do. Your role will be to reinforce this message, to give your colleagues space to do their job as well as supporting and helping them grow into the next you.
You will bring your experiences, good and bad, to us and ensure that learnings are implemented and shared, to make sure we only make the same mistake once. By having been through many work situations where you have struggled and realised there is always a better way you will bring this 'to the table' and make a real difference to how and what we do.
What you'll bring to the table
+ You will run and be responsible for every aspect of driving an ongoing successful client engagement
+ You will bring new ways of working, fresh ideas and experiences to our teams and be passionate about making the difference
+ You will care and worry about all aspects of the account to ensure no areas are missed
+ You will always be one step ahead of any project pain points ensuring the right plans are in place to minimise negative impact
+ You will want to work alongside all members of your team, not to dictate but to lead
+ You will help grow your client’s business by helping them develop their customer proposition
+ You will be the voice that is accountable and relied on to ensure we win every engagement
+ It will be great if you have experience delivering Commerce systems but equally POS, Consumer finance, Retail, ERP, Contact Centres, CMS will add great value to our business
What we'll give you
Access to work on some of the major leading brands who look to us to lead, innovate and grow their online revenue. Respect, space, opportunities, a voice and support to ensure you are successful and deliver everything you need to.
Overall we are proud to strive to work together as a team to ensure that no problem is insurmountable, we relish in sharing in the success of our customers.
Your Background / Previous Roles May Include:
Senior Account Manager, Project / Account Manager, Digital Account Manager, Digital Project Manager, Client Delivery Manager, Client Services, Client Partner, Client Services, eCommerce Strategy, eCommerce Analyst, Digital Analyst, Digital Producer, eCommerce Project Manager
Interested? Apply here for a fast-track path to the Hiring Manager
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.