Support Services Administrator

£16500 - £17000 per annum
27 May 2019
24 Jun 2019
Recruitment Genius Ltd
Job Level
Contract Type
Full Time
About this company:

This company is an IT specialist with over 30 years' experience supplying products, services and leading-edge IT solutions to the public sector and some of the largest UK businesses. During these years of trading they have consistently pioneered the latest technology to drive efficiencies and deliver measurable savings.

Their specialist solutions divisions are highly experienced. Their expert professionals lead the industry with their vendor accreditations and they excel at designing and deploying solutions that deliver measurable savings against customer's current IT costs, by leading with an innovative Total Cost of Ownership (TCO) analysis approach.

They are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, gender, disability, religion/belief, sexual orientation or age.

Job Overview:

The purpose of this position is to provide support for their business units to transact, manage and facilitate ordering and invoicing of their customers. Through not only reacting to requests driven from the Service Desk, business units, account managers and customers, but also anticipating issues and problems and planning or communicating accordingly. This role also provides general telephony and administrative services particularly to the Leeds office.

Key Tasks:

1. Order processing
2. Raising queries on orders and forwarding to sales managers
3. Processing collections of returned goods for customers and suppliers
4. Sorting and posting out Invoices to customers
5. Processing credits
6. Creating manual invoices
7. Electronic invoicing
8. Creating new customer accounts
9. Customer accounts updates/address changes
10. Back order report for internal sales
11. As a key value of all activities, consider customer services and the business by:
- Identifying opportunities to improve services or offerings
- Promoting consistency amongst the Admin Team
- Ensuring records are managed efficiently to enable timely billing

Desired Skills & Abilities:

1. Experience in MS Office tools, such as Outlook, Word and Excel.
2. Comfortable with Database Systems.
3. Ability to work within multiple collaborative teams.
4. Excellent Verbal and written Communication skills.
5. Ability to organize resources and plan to meet contract driven SLA's.
6. Display exceptional follow-through, personal drive and the desire to make a difference.
7. Familiarity of the IT industry and Public Sector organizations also helpful.

Values & Behaviours:

1. Commitment to the Group Mission, Vision and Values.
2. To consider the customers visibility and requirements of their services.
3. Desire to present services consistently and predictably on all types of request throughout the team and business as a whole.
4. Identify incidents and issues which are likely to cause customer incidents and escalations and act pre-emptively.
5. Execute tasks and record efficiently to trigger billing opportunities.