Complaints Handler

Recruiter
IRECRUIT4U LTD
Location
Bournemouth, UK
Salary
Competitive
Posted
21 May 2019
Closes
27 May 2019
Ref
1158061997
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Position: Complaints Handler
Location: Bournemouth, UKHours: 41.25 per week, working hours flexibleSalary / Package: £22,000 - £25,000 + Bonuses + Benefits Package + £3K Annual Training Budget

Company Overview:

Our client is one of the UK's most successful and innovative businesses. Their group of companies deliver staggering financial performances, award-winning employee experiences and ground breaking products.

Following 15 years building successful companies within the UK consumer finance industry, they are diversifying and have launched their latest product in Australia. They believe that good people should be able to borrow fairly, flexibly and affordably, no matter what a computer credit score says.

Our client are focused on creating amazing customer experiences and are passionate about the detail. They now have an exciting opportunity for an experienced Complaints Handler to join the team and help them solve any potential challenges.

What we'll ask you to:
  • Investigate the root causes of customer dissatisfaction
  • Resolve complaints in line with regulatory requirements
  • Complete audits of calls and written communications from operators
  • Report on findings from your audits to the wider business
  • Analyse and monitor trends and report them back to the business to invoke change

We think you'll need:
  • Experience of working in financial services or a strong customer service environment
  • Written complaint handling experience
  • Ability to manage varying workloads and priorities
  • Excellent organisational and time management skills

What we offer in return:
  • £3K Development Budget
  • Business Performance Bonus
  • Contributory Pension
  • Free Gym Membership
  • Additional days holiday each year and Birthdays Off.
  • For all staff with over one year's service: use of Tesla Model X & BMW i3 electric vehicles, and properties in Amsterdam, Chicago, South of France, Cornwall, Mudeford and London.

Position: Complaints Handler
Location: Bournemouth, UKHours: 41.25 per week, working hours flexibleSalary / Package: £22,000 - £25,000 + Bonuses + Benefits Package + £3K Annual Training Budget

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