1st Line IT Support Desk Analyst

Clear IT Recruitment Limited
Leeds, UK
27 May 2019
03 Jun 2019
Contract Type
Full Time
My client, based in Bradford and Leeds, offer an opportunity to work with their leading organisation as a 1st Line IT Support Desk Analyst.

Essential Experience:

• One year or more working in an IT support role
• Supporting IT to include troubleshooting and set up of telecoms, networking components and end user computer devices

Key Tasks and Responsibilities:

• Support IT hardware on site, including repairs, wireless and wired network troubleshooting, re-imaging and initial software triage
• Maintain IT facilities, including multimedia and PCs to enable effective usage
• Rapid on-site response to SLA 1 problems in key areas
• Deliver basic training for key services to all stakeholders on a one to one basis
• Advise stakeholders on key corporate applications, including file access, one drive, SharePoint etc
• Ensure servicing and maintenance schedules are undertaken at the most operationally / convenient times
• Complete and file service tickets in the service desk system for self and team
• Record major incidents, remedial activity and future actions
• Manage access control, including active directory and other key systems

Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited.

Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days, please assume your application has been unsuccessful.

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