Application Support / Analyst

Spring Technology
Birmingham, UK
22 May 2019
27 May 2019
Contract Type
Full Time
Application Support / Analyst

My client is looking for an Application Specialist to join a growing team in an open and friendly office. You will be critical in ensuring our business applications run smoothly and without incident. It's a role that involves your expertise and customer management skills. You'll maintain our applications, develop and support them to keep our world-class operation functioning.

We'll need you to invent and build dynamic methods to fix problems. A fast paced role that needs your dedicated and clever approach to problem solving.

*You identify and resolve issues with our applications, by following agreed procedures you can establish root cause and then resolve operational incidents.
*Part of your role will be to carry out routine maintenance of the applications but you will also manage application enhancements to improve business performance.
*You'll need good communication skills to liaise with software suppliers for system enhancements or to overcome problems.
*You contribute by recommending improvements in automated and non-automated components. You'll also work closely with the business to understand their needs for new or amended systems.
*We do ask that you build meaningful relationships with third party providers as this will help you to understand developments and enhancements in their product sets as well as to commission work and understand and communicate progress.
*You have an ongoing awareness of Service Desk issues in order to drive dedicated solution provisioning and propose application improvements or updates.
*Design, build and execute test scenarios, scripts and MS SQL queries when requested from the business. You're the Domain Expert for all core systems used by the business.


*At minimum, we would like you to have a bachelor's degree or validated experience in Computer Science, Engineering or Information Systems Management.
*Experienced knowledge of applications in use in the Organisation (ie Adviser Office, Salesforce, Virtual Cabinet and Timebox)
*Deep knowledge of good quality processes including ITIL and the desire to quickly grasp and interpret salient information; translating this to others in a concise manner.

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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