Voice NOC Engineer

Vodafone UK
Birmingham, UK
21 May 2019
27 May 2019
Contract Type
Full Time
What's the role?

As a Voice NOC Engineer your primary focus is to provide 24 x 7 monitoring and control on the Vodafone switched network. You will be the "go to" providing technical support/fault reporting function on all Voice Platforms for Vodafone fixed interconnect, directly connected customers and all other areas of the Vodafone business, as well as deliver best in class customer service.

It's a really exciting time to join us as we are currently moving from a legacy network into a new IP environment- you will be picking up all the new VOIP skills and monitoring a new network.

What will you be doing?

• Provide excellent customer service by ensuring that all customer requests, internal and external, are actioned and resolved accurately, in line with agreed business processes and procedures, and to the customer's satisfaction.

• Provide timely response to network alarms.

• Be a contributing team member ensuring key business objectives and individual performance standards are met and/or exceeded.

What's needed?

You will have strong experience working within a NOC dealing with customers, carriers and vendors, exceptional communication and team working skills.

Ideally, you will have the following Technical Knowledge:

• Experienced in a Voice Telecoms environment

• Knowledge of VoIP

• Knowledgeable in Switch Maintenance and Hardware

What's in it for you?

Great reward with a competitive basic. You will get to work with a fun, diverse and driven team who love what they do and a leadership team who listen, support and inspire you to be your very best!

• Love to travel? 28 days holiday + bank holidays (option to buy or sell 5!) plus leading travel brand discounts.

• Planning for the Future? Get a head start with our fantastic contribution matching pension scheme or our award winning maternity policy.

• Are charities close to your heart? 3 paid leave days for charity projects of your choice and matched fundraising.

• Looking to Learn? Develop a career on your terms with the Vodafone University.

• Love to Shop? Enjoy discounts with the UK's best-known brands, restaurants and days out with the family.

• What about your phone? Great discounts available for you, your family and your friends!

• Want more me time? Thrive at Vodafone, a tool to help you find a balance for your health and wellbeing.

If this sounds of interest, then apply today!!

Commitment from Vodafone

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people's individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent flexible benefits programme that you would expect from any global company.

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