Enterprise Messaging Specialist

Human Capital Ventures
Liverpool, UK
21 May 2019
27 May 2019
Contract Type
Full Time
Our client is a Global Leading Business growing heavily through merger and acquisition with global community of over 70,000 users and shared service IT function responsible for providing operational support to critical infrastructure and deployment of new technology to its parent company and each operating business.

Human Capital Ventures is proud to be operating as a preferred partner in the recruitment of an Enterprise Messaging Specialist to play a crucial role within their Global Messaging Team. The successful candidate will have strong technical expertise combined with a positive, collaborative, and a can-do attitude working on cutting edge solutions such Microsoft, BlackBerry, RightFax, Zoom, Cisco, Veritas and other leaders in the Messaging and Collaboration space.

Your responsibilities will include (but not limited to):
  • Providing Global Operations Support to planned infrastructure activities, Messaging and Collaboration and BAU project.
  • Assisting in developing policies, procedures, and standards for messaging specific products and services and monitoring adherence to define standards
  • Provide messaging services troubleshooting support including:
    • Exchange server diagnostics/maintenance
    • Mail routing/SMTP
    • RightFax
    • Enterprise Vault
    • MS Lync/Skype/Teams
    • Blackberry, MobileIron server and network related issues
    • External Mail Gateways (IronPort Appliances)
    • SCOM
  • Participation and contribution in the resolution of Messaging related incidents reported through incident management system
  • Develop methods and procedures for resolving Messaging related problems, and training analysts in problem resolution
  • Help to develop methods and procedures to improve operational processes, technology solutions, and service level expectations
  • Leads initiatives and provide technical solutions to reduce the volume and mean time to recover incidents
  • Contribute to detailed implementation/project plans across multiple, complex, work streams according to agreed standards and ensures project processes and timelines are understood and followed

Applicants will ideally possess:
  • 5+ years of working in a Microsoft centric, global enterprise messaging environment.
  • Experience with Microsoft Office 365 Technologies
  • Comprehensive and current scripting experience with a focus on Powershell
  • Experience with anti-virus and encryption technologies such as McAfee VirusScan/ Groupshield, IronPort or Proofpoint
  • Experience implementing and supporting Instant Messaging (Lync), OWA or edge servers and wireless applications such as MobileIron, Blackberry or EAS
  • Experience implementing and supporting message archiving solutions such as Symantec Enterprise Vault.
  • Working knowledge of Active Directory and Directory Services including AD DNS, LDAP and LDS
  • Hands on experience setting up and configuring Exchange and include writing Powershell scripts.
  • Expert knowledge in troubleshooting Exchange Server.
  • Solid knowledge of journaling services, specifically Enterprise Vault.
  • Clear understanding of messaging standards and protocols including MAPI, IMAP, POP3, Network, TCP/IP, DNS, WINS.
  • Experience with wireless email including ActiveSync, Mobile Device Management (MobileIron), Blackberry 10, Apple IOS

Location: Liverpool, Merseyside

Salary: £48,000 - £50,000 (dependant on experience)

Benefits: Car Allowance + Bonus + 26 days holiday + Private Medical + More

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