Deputy Pensions Manager

Sopra Steria Recruitment Limited
Southampton, UK
21 May 2019
27 May 2019
Contract Type
Full Time
Deputy Pensions Manager

NHS Shared Business Services

Salary: up to £32,000pa plus 25days Holiday, Pension, Life Assurance and 3% flexible benefits

Location: Southampton

Role overview

Do you have an excellent working knowledge of employee pensions? We are looking for a talented Deputy Pensions Manager to be responsible for operational and staff management of the Pensions team within our busy employment service area.

You will work with the Operational Pensions Manager to develop the team to ensure client and employee pension records and data are accurate and complete. You will also ensure procedures and controls are in place to enable provision of accurate pension data.

You will ensure all statutory, organisation and client requirements are met in accordance with NHS Pension Scheme and Local Government Pension schemes. You will provide information to individual employees, clients and Management to assist in their decision making to help ensure correct benefits and costings are achieved for the individuals concerned. You will be expected to provide pension workshops, presentations, webinars and take the lead in providing guidance and information to clients, management and employees in all matters relating to Pension changes.

Key responsibilities

·Manage the Operational Team according to agreed quality targets, KPIs, within budget and deliver the operating plan objectives, savings and efficiency goals

·Have involvement in the promotion of the NHS Pension Scheme for NHS Shared Business Services by means of courses, workshops, webinars and induction programmes

·Provide guidance and information to clients, management and employees on matters relating to statutory changes and pension changes

·Oversee and ensure the accurate application of pension regulations for all employees

·Attend client, management and operational meetings as necessary,providing input and involvement with decisions

·Participate and support in continuous improvement of the effectiveness and efficiency of pension processes

·Day to day customer relationship management between NHS SBS, clients and their employees

·Liaise with and respond to internal and external auditors to ensure that appropriate responses are provided and recommendations implemented

·Ensure compliance with Corporate Governance, IGAF and Freedom of Information Acts and ensure the team adhere to the rules when using any method of communication and adherence to professional Personnel confidentiality standards

·Authorise highly confidential, contentious information as and when requested to Counter Fraud Agencies, work with Counter Fraud Officer to ensure Employment Services continue to keep fraud issues to a minimal level

·Line management responsibility for multi-site team involving:

·Setting reviewing and managing performance

·Managing attendance and absence

·Delegation of work and effective supervision, mentoring and coaching as necessary

·Provision of training and support on aspects of pensions


Essential skills

·Detailed knowledge and experience of employee pensions, ideally from the NHS

·Clear and articulate verbal and written communication skills with the ability to create and confidently present workshops, presentations and webinars

·Considerable experience of managing and leading a team

·Ability to provide training and support on all aspects of pensions to team leaders and payroll champions

·Customer focus and experience of managing complex relationships with multiple customers

·Ability to analyse, interrogate and interpret pension information and data into an understandable format for clients, managers and employees

·Prioritisation of own work and team in line with customer requirements and the Employment Services objectives

·Travelling and overnight stay where necessary

Desirable skills

·Background and experience in NHS Pensions

About us

Established in 2005, we are now the UK's leading provider of business services to the NHS, which include Finance & Accounting, Procurement and Employment Services. We currently work with 100% of the NHS Commissioning organisations and over a third of NHS Trusts, providing a high level of governance and accountability for around £100 billion of NHS spend annually. We also provide a full range of solutions for NHS Provider organisations, ensuring cost improvements and efficiency savings, as well as improved data management and reporting.

NHS Shared Business Services is a unique joint venture between the Department of Health and Sopra Steria. We're proud to be the only company which is part of the NHS family, with over 30% of the market using one or more of our products. Our mission is to deliver £1 billion savings back to the NHS by 2020. We've already delivered audited savings of over £400 million to our NHS clients.

As an organisation one of our strategic objectives is to become a Great Place to Work, with a score of 70+. To ensure we achieve our aim we ensure our people are at the centre of our development.

NHS Shared Business Services is committed to establishing and maintaining a working environment which is free from discrimination and values all employees as individuals. All applicants and employees are selected, recruited, trained and promoted solely on the basis of their skills and behaviour.

Find out more

Visit the NHS SBS website and the NHS SBS LinkedIn company page.

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