Community Executive

Recruiter
MedShr
Location
West Kensington, UK
Salary
Competitive
Posted
15 Apr 2019
Closes
27 May 2019
Ref
1128397465
Contract Type
Permanent
Hours
Full Time
Role Description
MedShr is looking for a motivated and enthusiastic community executive to join the team to support and engage our growing online community of medical professionals and students. You will be responsible for facilitating conversations, connecting with our members, marketing, managing content creation and communications.

The role is focused on community and account management, communications and marketing. This is a rare opportunity to join a startup in an exciting growth phase, learn about all the inner workings of a disruptive young company, and have the opportunity to contribute from day 1 in the role. You will be a driving force to improve healthcare and save lives!

Key Responsibilities:
  • Be the voice of the MedShr community and foster conversations between members on and off the platform
  • Develop community contact, engagement and influencer plans before actioning them
  • Engage with members on and off platform, including marketing and moderating groups
  • Drive Q&A with members around service improvements, questions and "how-tos"
  • Conduct surveys, research and feedback from the community on key topics
  • Build close relationships between the MedShr team, top influencers in the medicine and MedShr members
  • Ensure all MedShr standards, policies and community behaviours are observed and followed on the platform
  • Regularly deliver reports on engagement metrics across channels and put in place actionable plans to improve key performance metrics
  • Support the Community Team in delivering on commercial partnerships
  • Quickly develop skills and capabilities to specialise within the team on: community and account management, communications, marketing or partnership delivery

Successful candidates will:
  • Be educated to university degree level
  • Have 0-3 years post graduate experience in a relevant role
  • Be extremely organized, adaptable and capable of effectively prioritizing workload
  • Demonstrate critical thinking needed to improve metrics and processes
  • Demonstrate a high level of attention to detail
  • Excellent communication skills
  • Have highly developed analytical skills
  • Have knowledge of clinical/medical language or the ability to learn it
  • Advanced Excel, SQL or design skills are a plus

Location:

You will be based in our London office near Hammersmith.

Company Description
Launched from London in October 2015, MedShr is a health technology start-up with 800,000 members in 190 countries. We're a private, professional medical network working to enable doctors and members of the medical community to share knowledge and skills with peers around the world to improve healthcare and save lives through clinical case discussion.

In August 2015, MedShr joined Founders Forum as a rising star company and become part of the Founders Factory accelerator program. MedShr has been featured on the BBC, Sky News, The Evening Standard, The Telegraph and Metro News. MedShr won Facebook Start's Social Good App of the Year Award 2016, World Summit Award and more recently 2018 Evening Standard Business Awards.

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