Product Support Specialist - Technology

Fresh Recruits Ltd
Bournemouth, UK
20 May 2019
27 May 2019
Contract Type
Full Time
Job Title: Product Support Specialist - TechnologyJob Type: Full Time, PermanentLocation: BournemouthSalary: DOE

This is an exciting opportunity for a client facing Product Support Specialist to join our tech client based in the Bournemouth area who specialise in helping their clients plan, implement and maintain the right data transfer and file sharing solution. You will need to have internal/external customer facing experience along with a robust technical knowledge - full training will be provided on the software and products.

Main Responsibilities:
  • Pre and post sales professional services for direct and indirect customers and resellers on all Tier 1 and Tier 2 products in the company portfolio including but not limited to demonstrations, POC, installation, training, first line support, File Transfer consultancy
  • Managing support tickets to deliver customer satisfaction and in line with quality measures
  • Manage the delivery of technical projects
  • Technical writing such as top tips, blogs, RFP responses
  • Ownership and maintenance of the demo systems, split of products agreed with Technical Manager including ensuring licences are current, software is up to date and working and minimising hosting costs.
  • Maintaining knowledge on new modules and versions of Tier 1 and Tier 2 solutions as directed.
  • Researching alternative solutions as required.
  • Other tasks as directed.

About You:

Key skills required:
  • Qualified in English and Maths to at least GSCE level
  • A robust level of technical knowledge with an aptitude for technology and systems
  • Experience in a Technical / Technology customer facing role in a corporate environment
  • A people person who is able to liaise at all levels
  • Excellent verbal and written communication
  • Organised and able to meet deadlines
  • High level of attention to detail
  • Team mentality, a positive attitude and a sense of humour
  • Good working knowledge of Windows Server (2008, 2012, 2016)
  • Must have permission to work in the UK
  • Driving licence and willingness to travel to client sites

Ref: 9116

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