Credit Controller

Adele Carr Financial Recruitment
Congleton, UK
19 May 2019
27 May 2019
Contract Type
Full Time
Company Information

You will be working for a business service organisation who have been operating there client base in the niche market for over 10 years. Growing year on year they have expanded to a work force over 30 people within the organisation.

Main duties

The Credit Controller is responsible for ensuring that the payment of customer invoices is within agreed payment terms. In addition, they are responsible for the identification and avoidance of bad (aged) debt and exposure whilst ensuring high quality and service to customers and agencies.

Duties & Responsibilities
  • Reconciliation and management of accounts ensuring adherence to credit terms
  • Maintaining proactive contact with customers to ensure invoices have been received, are accurate and clear for payment
  • Speaking to customers in advance ensuring that payments are ready to be issued on time and in full
  • Ongoing audit and analysis of credit limits to mitigate the risk of exposure
  • Resolve queries both internally and externally around outstanding invoices
  • Set up new customer accounts accurately, in detail and prior to first invoice due date
  • Make timely recommendations for preventative action where balances are outstanding and deemed "at risk"
  • Make recommendations for legal action to collect monies owed if necessary
  • Proactive contact with clients to ensure they are kept up to date with any issues or changes
  • Ensure notes and actions are clearly recorded in the credit control system.
  • Communicating and managing customer repayment plans as agreed with Credit Control Manager
  • Consistently meet set targets and key performance indicators
  • Take ownership of complex account problems
  • Use judgement and act upon it to recognise where advice and support is needed to resolve account problems
  • Personally ensure that clients are kept up to date on issues, exceptions or change
  • Raise & process credit requests


You will be reporting to the Credit control Supervisor and have the following:
  • At least 3 years continuous dedicated Credit Control experience
  • Confident communication skills and an excellent telephone manner
  • Excellent numeracy and literacy skills
  • Strong customer service abilities and an understanding of query ownership and resolution.


Offering a generous salary based on experience, holidays, pension and other social events.

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