Helpdesk Advisor

Recruiter
Rark Solutions ltd
Location
West Malling, UK
Salary
Competitive
Posted
19 May 2019
Closes
27 May 2019
Ref
1127256623
Contract Type
Permanent
Hours
Full Time
A fantastic opportunity has arisen for a Helpdesk Advisor to join my clients busy office in Kings Hill

As a Helpdesk Advisor you will be working as part of a team responsible for supporting customers and ensuring that queries are dealt with in a timely and professional manner and are given a great customer service. The role is very focused on first call resolution and making sure the customer is satisfied.

Other responsibilities include:
  • Supporting key customers and local authorities
  • Keeping client files updated
  • Calling back customers to ensure resolution
  • Offering a very good customer experience
  • Working as part of a team

We are looking for candidates from a customer service background, who ideally have a knowledge of resolving customer queries. You will need to have excellent communication skills and the ability to work to tight deadlines.

You will need to be very organised and a real team player.

Interested? Apply online today.

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