IT Service Delivery Manager

Attwood Perks
Ipswich, UK
20 May 2019
27 May 2019
Contract Type
Full Time
Attwood Perks is proud to be partnering with a truly great business in Ipswich who are now looking to add an IT Service Delivery Manager to their evolving IT function.

As IT Service Delivery Manager in this award-winning business, you will be passionate about delivering exceptional IT customer service in line with the ITIL framework and be an effective leader.

You will take full ownership of the management and development of the IT Service Desk, ITSM processes including Problem and Change Management, Asset Management and Continual Service Improvement.

The Day-to-Day:
  • Manage and drive Major Incident Management processes and be the point of escalation for major incidents
  • Act as the Business Relationship Manager to designated groups providing regular reports to business Stakeholders
  • Collaborate with senior staff to develop IT service delivery vision and strategy
  • Management of the service delivery team including the management of KPI's
  • Own, manage and drive Problem & Change Management
  • Reviewing and managing your team/employee competencies and training needs
  • Develop and own a service improvement plan
  • Managing all desktop hardware deployment (pc, laptop, printers etc) and hardware inventory

Key Skills
  • Proven experience in an IT Service Delivery Management role
  • Demonstrable record of successfully managing a service desk team in an ITIL environment
  • Ability to manage multiple high priority initiatives in a fast-paced technical environment
  • ITIL and ideally Service Desk management qualification
  • Experience of driving Change and setting, adhering to and exceeding SLA's
  • Exceptional leadership, presentation and communication skills

Softer Skills
  • Passion for customer service
  • Ability to work proactively without supervision
  • Knowing when to lead and when to manage
  • Approachable and personable
  • Determination to exceed expectation

Should this position sound like the right one for you and you're interested in finding out more, please do contact Matt at Attwood Perks who will be delighted to discuss this further.

We look forward to your application!

Similar jobs

Similar jobs