Credit Control Administrator

Shaw Healthcare
Cardiff, UK
20 May 2019
27 May 2019
Contract Type
Full Time
Main responsibilities

Shaw Healthcare are looking for a Credit Control Administrator (12 months fixed term) to join our busy Finance team.

Main responsibilities to include:

On a weekly basis to update and maintain as required all records in relation to the fee system database, ensuring they are accurate and up to date.

To assist the Assistant Income Manager in maintaining a minimum level of fee debtors.

At all times to provide excellent customer service to both internal and external clients and to work to the highest standards in all KPI's.

To reviewthe occupancy system for all care homes in the Wales region to ensure that all service user commencements, terminations, respite admissions and changes in bed type have been accurately input onto the system and to then approve and import this information to the database. This to be achieved within the set deadlines, ensuring that all queries that may have arisen are resolved prior to import.

Each week to review the contract position for care services in Wales, enter new contracts received and identify missing contracts. Log this data on the fees database and chase as required.

To manage the Direct Debit process for all residents in the company Shaw healthcare Group. To maintain the system by calling the correct weekly fee, carrying out regular account reviews and the submission of any written notifications to payers as required, (e.g. fee increase letters, returned DD's or calling underlying arrears).

When required and in response to a completed fee account reconciliation, to raise payment requests as necessary and obtain the necessary authorisation from the Credit Control Supervisor; Assistant Income Manager or Income Manager.

Annually, to assist the Income Manager and Assistant Income Manager with the annual fee increase process.

Submission of all care invoices in the Welsh region as required.

To manage the debtors position for all Welsh services by:

·Identify debtors via reviewing the master debtors report each week and action as required

·Update the master debtors report and fees database with all actions taken.

·Reporting to the Income & Credit Manager any disputed or difficult cases to collect arrears

To produce invoices or raise credit notes for fee charges as required

To assist the Home Managers in any way to aid them in the performance of their duties.

On an ongoing basis to review and amend the Income and Credit Control policy & procedure folder as necessary, reflecting any changes that have occurred.

As required to visit various Care Homes as specified and assist with carrying out internal audit procedures under the direction of a senior auditor.

Deal with day-to-day queries from Home Managers, Relatives, Current and Prospective tenants and any others that may arise.

To carry out for the Financial Controller, Income Manager and Credit Control Supervisor any other duties as required.

Preliminary review of major contracts from a finance perspective to be audited by Manager/Deputy.

About the company

Why Shaw healthcare?

Shaw healthcare provides a high standard of health and social care in services across England, Wales and Scotland. Our high quality care and support services places the individual at the centre of all we do and is based on our core values of wellness, happiness and kindness. We are unique as a major healthcare provider with 86% of the business owned by the employees and 14% owned by The Shaw Foundation, a grant making charity.

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