Collections Manager

Recruiter
15ten15
Location
Rotherham, UK
Salary
Competitive
Posted
23 May 2019
Closes
27 May 2019
Ref
1126508000
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
WHO ARE WE?
15ten15 are recruiting on behalf of a leading challenger bank, who have seen exceptional growth over the most recent years. As they now look to take the business to the next corporate level they are looking to further strengthen their collections team by appointing a new Collections Manager who has experience already within the Financial Services sector.
WHAT WE'RE LOOKING FOR
Within this position your key responsibilities will consist of :
  • Lead & develop a Collections department
  • Implement & deliver a Collections strategy
  • Achieve collections performance to target in a cost effective & compliant manner
  • Achieve set targets for individual, team & client performance of KPI's & value led behaviour
  • Performance management of department
  • Provide effective team training, coaching & development
  • Lead & conduct staff recruitment
  • Deal with escalated complaints adhering to the company complaints policy & standards
  • Identify & address conduct risk
  • Organise, prioritise & delegate workloads effectively
  • Ensure all work flows are actioned to a high standard & to departmental SLA's
  • Analysis, recommendation & remedial actions regarding department performance
  • Ensure delivery of service excellence to customers & clients
  • Conduct documented thematic customer journey's ensuring remedial actions are completed
  • Identify process & procedure improvements to refine work methods & improve performance
THE IDEAL CANDIDATE
Typical qualities and skills for a successful candidate would consists of:
  • Experience working within the financial services
  • Front line financial services experience essential
  • Outsource experience advantageous
  • Considerable experience within a collections management role essential
  • Quality assurance background advantageous
  • Excellent communication skills
  • Demonstrable experience of continuously reaching monthly targets
  • Excellent knowledge & application of industry compliance inclusive
WHAT'S IN IT FOR YOU?
Our client offers a competitive salary and bonus structure plus extensive company benefits.

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