2nd Line Service Desk Engineer - 3-6 months - Luton

Recruiter
Lucid Support Services Ltd
Location
Luton, UK
Salary
Competitive
Posted
22 May 2019
Closes
27 May 2019
Ref
1151956574
Contract Type
Permanent
Hours
Full Time
2nd Line Service Desk Engineer - 3-6 months - Luton

A requirement has arisen for a senior 2nd Line Service Desk Engineer in Luton on a 3 to 6 month contract, my client is ideally looking for someone with an MSP/IT Services background. Please see general details below:

Day Duties:
  • Provide 2nd level support to high calibre customers and personnel
  • Proactively help resolve helpdesk tickets
  • Create and regularly update customer documentation
  • Ensure that incidents are resolved in a timely manner to meet defined SLAs
  • Work with Senior Engineers on various projects where required
  • Participate as a project resource as and when required
  • Provide excellent Customer Service to all customers
  • Help your colleagues in the Technical Support Team where required

Required Skills & Experience
  • Can do attitude and going the extra mile, willingness to learn and improve
  • 2nd Line Customer Support Experience in a busy environment
  • Client OS windows 7/8/10 Support
  • Experience of upgrade and rebuilding desktops/laptops/servers and imaging
  • Experience of supporting standalone and network printers
  • Some experience of Active Directory Administration (DNS/DHCP, AD User, and NTFS Security)
  • Excellent verbal/written communication and documentation skills
  • Experience of supporting remote/VPN users
  • Knowledge and some experience of Office365 Administration
  • Knowledge of Backup Technologies (Symantec, Cloud Backup)
  • Proven analytical and problem solving skills

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