Ulysses System Manager

Your World Healthcare
North London, UK
22 May 2019
03 Jun 2019
Contract Type
Full Time
Ulysses System Manager

My NHS Client is looking for a Ulysses System Manager to be the in-house expert for the risk management system used throughout the Trust, ensuring staff are fully trained and supported in the use of the system, ensuring that the Trust is able to utilise the system to its fullest.

The post holder will be responsible for the development and maintenance of the system, including the design and provision of incident reports, signing off incidents, uploading incidents to NRLS and the provision of training to a wide range of individuals. The post holder will support the governance functions of the Patient Safety Team, be responsible for the technical management of the Trust's Corporate Risk Register and deputise for the Business Support / Data Systems Manager as required.

Location: Harringay

Temporary: Expected to until the end of August with a possible extenstion

Hours per week: 37.5 hours per week

Salary: £21.00 (Umbrella) or £18.20 per hour (PAYE)

  • Knowledge and understanding of serious incident reporting requirements
  • Extensive knowledge of risk system management
  • Good level of IT technical knowledge to enable the post holder to understand and respond to requests for systems change
  • Good technical spreadsheet knowledge
  • Excellent presentation skills to a wide range of people & groups
  • Flexible attitude and task adaptability with a proactive approach to work
  • Excellent organisational skills accommodating a variety of tasks and demands
  • Ability to maintain composure under pressure and work to tight deadlines
  • Excellent communication, negotiation and interpersonal skills with the ability to use tact, diplomacy and persuasion

  • Act as the Trust technical expert for all risk management system modules and be the responsible person and contact in all related queries and issues associated with the system
  • Manage the systems help function to ensure all enquiries are effectively dealt with and escalated where necessary
  • Produce training packages and deliver training to clinical and non-clinical staff on all modules of the system
  • Provide training to corporate teams requiring specific or enhanced knowledge of the system.
  • Actively encourage, promote and assist senior managers to manage approval of their own incidents
  • Undertake routine audits of incident data quality to ensure any issues are identified promptly and necessary action is taken to improve recording
  • Maintain the integrity and security of the system including setting up new users, user logs, access rights, unlocking user accounts and closing expired / dormant accounts
  • Work closely with the Trust's Workforce Directorate, Operational management teams and service managers to ensure new services are added to the system in appropriate security groups / profiles
  • Produce user guides and ensure all software releases / technical upgrades are analysed and any changes are reflected in user guides and incident and risk forms.
  • Lead on the implementation of software releases and upgrades, ensuring that changes made are reflected in policy and training materials
  • Proactively implement significant improvements, taking into account the possible impact on existing set ups and reporting.
  • Customise and redesign the database for local use as require
  • Ensure effective mapping processes for national reporting requirements
  • Manage the provision of reports for Trust Committees, providing information in a variety of ways including graphs, run charts and narrative reports
  • Respond to and manage requests for ad hoc reports and data, liaising effectively with managers and services to ensure reports are fit for purpose and subsequently where necessary programmed in to the work plan
  • Work with managers, commissioners and other agencies to reduce duplication across reports
  • Design dashboards to support services to run their own regular, often complex reports and provide advanced user training to ensure they can do so
  • Analyse complex data from a variety of modules to ensure they are triangulated and trends, themes and particular areas of risk are interpreted correctly
  • Actively organise and manage user meetings ensuring that alterations and improvements are communicated and feedback (negative or positive) is acted upon
  • Manage the configuration of the system to support all external requirements such as NRLS and KO41A submissions, ensuring individuals understand requirements and procedure to enable timely and appropriate reporting
  • Manage the process for uploading incidents to the National Reporting & Learning System
  • Project manage the implementation of the Safety Alerts Broadcasts (SABs) module, ensuring that the module is set up appropriately and templates and reports are available to support the function
  • Proactively work with the supplier to ensure appropriate service provision

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