Account Manager

InTuition Languages
Shoreditch, UK
22 May 2019
04 Jun 2019
Contract Type
Full Time
Who are we?

At IH InTuition Languages, we design and deliver bespoke language training solutions, driving students to achieve their learning goals in the fastest and most efficient way.

Our programmes are delivered by a network of highly qualified and experienced tutors in the UK, Ireland, USA and other countries, as well as online.

We are accredited by the British Council and International House World Organisation.

Our vision is to develop our organisation into a world-leading provider of bespoke training solutions.

Our values:
  1. We go the extra mile
  2. We are proud of what we do
  3. We take responsibility

The Account Manager position

Our Account Managers lead in delivering language training solutions for clients in their designated markets. They have a 360-degree responsibility for the 'placement' process - the matching of individual students with selected tutors - and ensure that all students' academic, social and personal requirements are met or exceeded in each case. Account Managers qualify and convert sales leads, engage with suitable tutors, and solve all issues that arise along the way. This involves developing highly efficient and productive working relationships with a very broad range of internal and external stakeholders: our network of more than 600 tutors, along with individual students and their appointed overseas agents. As part of the head office team, Account Managers also play a key role in course administration, making sure that on-course students are achieving their goals and are 100% satisfied with all elements of their InTuition experience.

This vacancy is for our global market, covering all countries except France, Spain and Belgium. The position is fixed-term until the end of 2019, covering a period of staff leave, but our goal is to make the position permanent as we grow into our 5-year development plan.

Who are you?
  • Highly efficient and well organised, you are an expert in task prioritisation and managing a diverse workload with overlapping deadlines;
  • A natural consensus-builder, you are an excellent communicator and listener;
  • You take pride in your work and take ownership for your successes and failures;
  • You have a passion for service delivery and exceeding customer expectations;
  • You are self-motivated and passionate about education and language learning;
  • You actively work to ensure that your work is compliant with our internal standards, and the standards of our external accrediting bodies;
  • You look for ways to excite and 'wow' clients and other stakeholders, exceeding their expectations
  • You embody our values and share our vision for the future development of the organisation

You might have:
  • Education to a bachelor's degree standard, or higher;
  • A background in ELT / EFL, or education in general;
  • Experience working with a network of international stakeholders;
  • Sales or recruitment experience;
  • Capability in a foreign language, especially Italian or German;
  • Experience in working with the Salesforce CRM system
  • However, our Account Managers are from all backgrounds - our priority is not what you have done in the past, but what we are able to achieve together.

What we offer:
  • A warm, welcoming and convivial atmosphere in the heart of Shoreditch
  • We are proud to consider ourselves a Learning Organisation. We provide as much support as possible towards our team members' continuous personal and professional development goals
  • Opportunities for domestic and international travel

How to apply

Please provide a full CV plus covering letter, outlining how you meet the personal criteria highlighted above.

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