Senior ICT Technician - Ipswich, Suffolk

Recruiter
XACT PLACEMENTS LIMITED
Location
Ipswich, UK
Salary
Competitive
Posted
19 May 2019
Closes
27 May 2019
Ref
1143460689
Contract Type
Permanent
Hours
Full Time
Are you looking for a new exciting opportunity working as a Senior ICT Technician to be based in Ipswich, Suffolk?

Main Duties of the Role
• To provide professional first and second line technical advisory, diagnostic and repair support services to college users within a Service Desk environment, via telephone, web, email and face-to-face during the service window.
• To assist, when necessary and with instruction, the Network Manager in any 3rd line activity.
• To provide a professional and effective second line remote network monitoring and management service within a college environment.
• Where necessary and directed to do so, attend desk-side to resolve support issues and assist with the technical development of the college's ICT environment.
• To report and manage any incident that requires the services of a third-party organisation.
• To report and manage any incident that requires the services of third line support.
• To ensure all problems identified whilst performing Service Desk duties are recorded and updated on the helpdesk system so the user is kept fully up-to-date with the status of each on-going incident and problem.
• To provide an effective communications interface between the college and the various groups within the company.
• To monitor/manage call queues to ensure that support calls are being escalated and resolved within agreed service levels.

Your Skills and Experience
• Good working knowledge of Microsoft Desktop Operating Systems and applications is essential.
• Good working knowledge of Active Directory.
• Good understanding of TCP/IP, DNS, DHCP and VPN's.
• CompTIA A+ Certified.
Desirable
• CompTIA N+ or S+.
• Hardware Break/Fix Experience - HP accredited to ASP level (ProLiant Servers and/or HP Commercial Desktops, Workstations & Notebooks).
• ITIL or Framework for ICT Technical Support (FITS) Qualified to Practitioner level.

Salary
• £23,000-£27,000 per annum, depending on experience

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