Internal Account Manager - Financial Services Software

CBC Resourcing Solutions
20 May 2019
27 May 2019
Contract Type
Full Time
Internal Account Manager - Financial Services Software

South West

£30k-£40k plus benefits

Our client is a global specialist in software solutions to the financial services sector, working with some of the largest names particularly within the asset and motor finance industries.

They are currently looking to appoint a bright, articulate individual to join their account management team based near Bristol.

Managing a portfolio of key customer relationships, who will be banks and/or finance houses, you will be the first point of contact for all queries, and problems, and will act as the conduit between the customer, and other key internal stakeholders and departments within your business.

Key responsibilities
  • Maintain and where necessary, improve the overall customer relationship, ensuring efficient administrative support and customer service to the client
  • Develop relationships with systems users and decision makers across a diverse customer portfolio
  • Conduct regular customer visits, arranging training and user groups as required
  • Understand any future client needs, identifying opportunities for account growth through upselling additional services
  • Support ongoing product development and product enhancements
  • Manage escalated issues in accordance with procedures and SLA's
  • Ensure effective communication internally with business stakeholders.

The successful candidate will ideally have a knowledge of the asset or motor finance industry, with account management, and ideally some project management experience. In addition, you will be an effective communicator, IT literate, well organised and have the ability to build relationships at all level internally and externally.

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