IT Support Executive

Sanctuary Personnel
Ipswich, UK
20 May 2019
28 May 2019
Contract Type
Full Time
IT Support Executive

Salary £24,000 to £27,000 depending on experience.

We're looking for a pro-active, ambitious, IT Support Executive to join our in-house IT team.

This position is predominantly an office-based role at our head office in Ipswich, supporting our 200+ internal and remote staff. However, some travel to our satellite offices in other parts of the UK may be required.

The main duties of this position are:
  • Provide team leadership to the IT Support team
  • Review and implement IT processes to improve efficiency and data security
  • Provide desktop support for both on-site and remote users
  • Liaise with external 3rd line managed services provider
  • Liaise with suppliers regarding procurement
  • Instal software and hardware
  • Maintain accurate records of assets
  • Administrate active directory accounts
  • Manage support ticket board
  • Monitor server performance

Technical skills:

The technical skills associated with this position are:

  • Office 365 Admin
  • Windows Server 2012/2016
  • Windows 10
  • Hardware/Software Troubleshooting
  • Basic networking
  • MFA Printers
  • Management of phone systems
  • Ability to explain/train on hardware and software we use

  • Email Security (Mimecast)
  • 2FA Systems (Cisco Duo & Becrypt)
  • Sonicwall Firewall Appliances
  • Virtualisation (VMware)
  • Basic Mac OS Knowledge

Applicants must have excellent communications skills, be highly organised and come with a hands-on, problem solving attitude.

A minimum of 3 years experience in a similar role is essential and formal IT qualifications would be advantageous.

What you will get in return:
  • A competitive salary of up to £27,000 per annum, depending on experience
  • Company pension
  • Life assurance
  • Increased annual leave allowance based on length of service
  • Team building and staff social events
  • Highstreet, restaurant and cinema discounts

Job Type: Full-time

Experience: IT Support: 2 years (Preferred)

About Sanctuary:

Sanctuary Personnel is a market-leading recruitment and service delivery group that has been established for over 15 years and employs over 200 people from our offices in the centre of Ipswich.

Since 2011, Sanctuary has won, or been shortlisted for, several major business awards. In 2017 we collected no less than six awards including the EADT Business of Year and three national industry awards.

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