1st Line Support Engineer

Recruiter
Oscar Technology
Location
Slough, UK
Salary
Competitive
Posted
21 May 2019
Closes
27 May 2019
Ref
1151056631
Contract Type
Permanent
Hours
Full Time
1st Line Support Engineer: Windows 7 / 10, Office 365, Active Directory, Windows Server
£25,000 - £28,000 per Annum: West London


Fantastic opportunity for a 1st Line Support Engineer to join a well established IT company based in West London. Our client is looking for a 1st Line Support Engineer to provide on going technical support on Windows 7 / 10, Office 365, Active Directory, and Windows Server. The successful candidate will split their time between the office, and client sites in / around London (no drivers license needed). They're looking for individuals that are keen to learn new skills and develop within the company.

Skills / knowledge required by the 1st Line Support Engineer
  • Windows 7 / 10
  • Active Directory
  • Office 365
  • Windows Server 2008 / 2012 / 2016
  • External User / Customer Support Experience

Role Requirements

Our client is looking for a 1st Line Support Engineer who has previous experience working for an IT Company, or similar Technology company experience (exposure supporting external users / customers). The successful candidate will need to have communication skills, and be comfortable working within a client facing role.

The 1st Line Support Engineer would be responsible for:
  • Providing on site IT support
  • Providing remote IT Support
  • Managing client expectations
  • Acting as both initial point of contact and as a point of escalation for technical issues
  • Working with external clients to resolve queries and support tasks
  • Communicating with technical and non technical users

Benefits
  • Starting Annual Salary: £25,000 - 28,000 (depending on experience)
  • Pension contribution

This is an amazing opportunity for a 1st Line Support Engineer who has a strong knowledge of Windows, Active Directory, Office 365, Windows Server 2008 / 2012 / 2016, and experience supporting external users / customers. You will be joining an energetic and social team who are passionate about increasing their technical knowledge, developing within their roles, and having fun whilst doing so.

£25,000 - £28,000 per Annum: West London
2nd Line Support Engineer: Windows 7 / 10, Office 365, Active Directory, Windows Server


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