Tech Support Analyst

Bishop's Stortford, UK
19 May 2019
27 May 2019
Contract Type
Full Time
Tech support / Technical Support

Working for a high growth online shopping marketplace founded in 2009, we have built up a considerable reputation as a reliable, efficient and friendly online retailer offering more than just an online boutique. Our business has been built on the key principles of honesty, integrity, and the highest levels of customer service. The business is growing very quickly, becoming more diverse, and we will soon be one of the world's leading online luxury retail platforms.

We are very proud to have a highly creative and ambitious team. We are looking for someone with similar qualities who can think big and grow their future with us. As a rapidly growing business job progression is a real opportunity as our team expands. We also offer lots of perks to help keep you happy and motivated.

We are seeking to recruit a Technical Support for our Tech Team. The responsibilities required for the role are as follows:


  • Monitor/ manage skilled external IT teams (15 helpdesk/fields engineer) and report their KPI to CTO
  • First line support for internal users
  • Support and training internal users on IT systems/ software e.g. Office 356, ticketing systems
  • Monitor and manage software licenses with external IT team
Successful candidates should have:

  • Great communication skills at all levels
  • Ability to manage a large and varied workload and to prioritise tasks
  • Previous experience in technical support - At least 3 years experience
  • knowledge of Azure AD / Single Sign On
  • knowledge of Office 365, SharePoint, Team site set up
  • Deep knowledge of operating systems (windows), Networking (TCP/IP, DNS, File sharing), ticketing systems and NAS/server configuration.
Desirable skills:

  • Jira Service knowledge
  • Cloud/AWS servers

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