Membership & Retail Supervisor

National Trust
Ambleside, UK
22 May 2019
28 May 2019
Contract Type
Full Time
Working in Retail is at the front line of raising the funds we need to deliver our cause, whilst delivering an exceptional service for our visitors. As well having an array of stunning product ranges, we partner with local craft artisans to support the sales of unique, local products which really capture the spirit of our special places. This is an exciting time to join us in Grasmere, so come and be part of our amazing team!

This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. You will also have the option to work additional hours at Bridge House in Ambleside.
What it's like to work here
Right in the heart of Grasmere Village, our charming and historic shop sells a wide range of locally produced gifts, books, food and calendars.

Church Stile is a Grade II listed building and one of the few 17th-century secular buildings still standing in Grasmere. During the 18th-Century it was an inn which occasionally housed William Wordsworth. Around 1840 it ceased to be an inn and subsequently became the home of Robert Hayes who had a market and nursery garden in the village - the humble beginnings of Hayes Garden Centre. We bought Church stile in 1968.
What you'll be doing
With your love of leading people and ability to spot new sales opportunities, you'll assist the Operations Manager co-ordinate the retail team to deliver a loved and unique retail experience. Through supervising and motivating staff and volunteers, you'll manage day to day tasks and ensure the team are engaged to exceed customer service expectations, and are proud to talk about the amazing work the National Trust are carrying out from money is that is spent in our shop.

Ensuring the shop is delivering a fantastic retail experience is one half of the role of Supervisor. You'll also need to find exciting new ways to boost sales and maximise profits, which could involve liaising with local artisans, or setting up 'last minute buy' ideas at our tills to increase average transaction value. In fact, when it comes to our retail operations, you'll think of everything, from customer experience, pricing and stock management, to our displays, merchandising and driving profit.

As a charity, every penny we raise goes back into our continued conservation of our places and spaces therefore you will also promote the benefits of our membership, to gift aid and direct debit schemes. You'll work with the Operations Manager to help the team achieve membership targets, as well as delivering your own.

Please also read the full role profile, attached to the end of this advert.
Who we're looking for
To deliver this role successfully, you'll need to be proud to work in such a unique location and thrive on delivering exceptional customer service to drive sales to fund our cause. So, you'll be;
  • Inspiring and great with people
  • Enjoy working with and supervising a team
  • Unafraid to give direction and feedback
  • Creative and proactive and love seeking out new opportunities
  • Inspired to deliver excellent customer service
  • Aware of Health & Safety requirements

If you have any further queries regarding the role please contact Fiona Green at
The package

Benefits include flexible working whenever possible plus free parking at most locations. You'll be entitled to discounts in high street stores and cinemas, National Trust shops and NT cafes, and have free entry to NT properties for you, a guest and your children (under 18).

Your health and wellbeing is important to us and is supported through generous annual leave and the option to buy additional days (minimum contract length applies), a cycle to work scheme, subsidised health cash plan and confidential access to a free support service 24 hours a day should you need it.

Your future financial health is helped by an employer matched - up to 10% of basic salary - contributory pension scheme and you can further your career with training and development tailored to you.

All of this and the opportunity to give something back to your community with up to 5 days of paid volunteering per year!

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