Telecom Provisioning Coordinator / Provisioning Administrator

Context Recruitment Limited
Hemel Hempstead, UK
23 May 2019
27 May 2019
Contract Type
Full Time
Telecom Provisioning Coordinator / Provisioning Administrator

An exciting opportunity for a Provisioning Executive has arisen with a market leading Telecommunication provider in Hemel Hempstead. This position has a key focus on ensuring provisioning stages are followed during product delivery to their clients; whilst maintaining their exceptional level of customer care and service.

Our client has plans to double in size over the next three to four years, so it is a fantastic time to join a company at a key stage of growth. The role will allow you to genuinely progress within a rapidly growing business.

As the Provisioning Executive you'll be responsible for keeping clients updated on order progression and answering clients queries by email/phone within the complex orders SLA's or as required by your line manager.

Further responsibilities:
- Collaborate with other members of the Service Delivery and Escalations team to ensure tasks are completed in a timely manner
- Produce documentation and reports on performance/timelines of order journeys
- Work with the Escalations Manager to ensure that orders follow the shorter path way from signature to billing
- Adhere to our client's quality communications standards
- Adhere to our clients Data Protection and Security clauses
- Identify recommendations for process change when appropriate
- Ensure provisioning conforms to our client's product SLAs

Experience required:
- Previous experience working within a data services or provisioning role
- Exceptional communication skills; both written and oral
- A customer service focussed attitude
- Analytical and practical problem-solving skills

Paying up to £28k plus numerous benefits (including discounted gym membership, company breakfast, health/dental care etc.).

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