Telecom Provisioning Coordinator / Provisioning Administrator

Recruiter
Context Recruitment Limited
Location
Hemel Hempstead, UK
Salary
Competitive
Posted
23 May 2019
Closes
27 May 2019
Ref
1141856178
Contract Type
Permanent
Hours
Full Time
Telecom Provisioning Coordinator / Provisioning Administrator

An exciting opportunity for a Provisioning Executive has arisen with a market leading Telecommunication provider in Hemel Hempstead. This position has a key focus on ensuring provisioning stages are followed during product delivery to their clients; whilst maintaining their exceptional level of customer care and service.

Our client has plans to double in size over the next three to four years, so it is a fantastic time to join a company at a key stage of growth. The role will allow you to genuinely progress within a rapidly growing business.

As the Provisioning Executive you'll be responsible for keeping clients updated on order progression and answering clients queries by email/phone within the complex orders SLA's or as required by your line manager.

Further responsibilities:
- Collaborate with other members of the Service Delivery and Escalations team to ensure tasks are completed in a timely manner
- Produce documentation and reports on performance/timelines of order journeys
- Work with the Escalations Manager to ensure that orders follow the shorter path way from signature to billing
- Adhere to our client's quality communications standards
- Adhere to our clients Data Protection and Security clauses
- Identify recommendations for process change when appropriate
- Ensure provisioning conforms to our client's product SLAs

Experience required:
- Previous experience working within a data services or provisioning role
- Exceptional communication skills; both written and oral
- A customer service focussed attitude
- Analytical and practical problem-solving skills

Paying up to £28k plus numerous benefits (including discounted gym membership, company breakfast, health/dental care etc.).

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