Service Desk Support Analyst - London Bridge, UK - £22,000 - £26,000

RBW Consulting LLP
London, UK
23 May 2019
28 May 2019
Contract Type
Full Time
Service Desk Support Analyst - London Bridge, UK - £22,000 - £26,000

An excellent opportunity has arisen within a field leading client of ours based close to London Bridge, who are looking to recruit a Service Desk Analyst to provide strong 1st & 2nd Line Support, with a strong customer service focus.

The Opportunity

Our client has a range of large and mid-sized projects with a variety of government and commercial customers and is a well-established consultancy/reseller business. As the business grows the need has arisen for a Service Desk Support Analyst to join the first line team and take responsibility for dealing with a wide range of technical queries from customers.

You'll deal with a variety of Incidents & Requests, from desktop queries to networking issues, and you will be responsible for resolving as many as possible during the initial call, and for escalating where required. You'll need excellent communication skills and the ability to manage expectations and liaise with customers through the resolution process; you'll need to have had previous experience working in a phone based support environment.

In return the role offers the chance to work as part of a small team and be trained in a variety of networking, voice and infrastructure technologies. Long term there are career paths into Service Delivery Management and Consultancy for candidates with the potential to move on.


The ideal candidate will be experienced in the following areas:
  • Phone based 1st & 2nd Line support
  • Active Directory
  • Office 365
  • Strong customer service focus
  • Excellent communication
  • Experience supporting networking technologies (desirable)
  • Understanding of ITIL (desirable)

This really is an excellent opportunity to join a field leading client that can offer genuine career development as everything is in-house. For more information and a full job description, please contact Ben Turner at RBW Consulting.

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