Service Desk Analyst - Windows

Recruiter
Radley James
Location
Chester, UK
Salary
Competitive
Posted
22 May 2019
Closes
27 May 2019
Ref
1156083414
Contract Type
Permanent
Hours
Full Time
This is a fantastic opportunity to join a leading investment bank on a 12 month contract!

Successful candidate will provide a single point of contact for customers and users on a daily basis for all IT requirements and direct call routing to support teams and escalating where needed.

You will be troubleshooting problems via telephone and provide guidance for computers, software and electronic equipment. Also, you will be offering high quality client interactions, taking part in driving industry best practices within the team and working globally.

Skills required-
  • Strong customer service background
  • Ability to multitask
  • Previous 1st line support experience
  • Working with high volume calls
  • Windows experience (ideally working on Windows 7)
  • ITIL certification a bonus

If you have strong customer service and 1st line service desk experience then get in touch with me!

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