Application Support Analyst, SQL Server, Python, 2nd Line, Software

Haybrook IT Resourcing Ltd
Abingdon, UK
19 May 2019
27 May 2019
Contract Type
Full Time
Application Support Analyst, SQL Server, Python, 2nd Line, Software

We have partnered with one of Oxfordshire's leading software companies who are searching for a new Application Support Analyst to join their team in the south of Oxfordshire.

The Application Support Analyst this exciting new role, in which you will be responsibility for the 2nd Line software / application support queue, working with fellow support engineers as well as liaising with the development team. This is a graduate Application Support Analyst role that does require some commercial experience as well as keen interest in being involved in IT / software support.

This Application Support Analyst / Engineer vacancy has come about due to the success and subsequent expansion of the 2nd Line Application Support team. The new Software Support Engineer will play an important part, triaging and tackling technical software issues that occur on various bespoke analytics applications.

This is a challenging yet rewarding role in which the successful Application Support Analyst will enjoy excellent career prospects, an annual profit share bonus, an award-winning training and development programme and many more excellent benefits!

Skills and Experience required:
  • Good understanding of software principles in one of the following languages: Python, Java, C# or C++
  • Ability to understand software from both a technical and user point of view,
  • Excellent verbal and written communication skills, including the ability and confidence to liaise with users at all levels including senior management,
  • Ability to juggle several priorities at once,
  • Work well in a team and work collaboratively with others including developers and technical support engineers.
  • A BSc / degree in Computer Science or similar technical discipline.

  • Instigate the initial investigation into issues raised through a variety of means including liaising with development teams, researching technical documentation and past incident histories
  • Either fix the issue or escalate it to other team members.
  • Through to resolution by following up escalated issues, documenting progress and ensuring issues get resolved within our contracted timescales.
  • Proactively liaise with the customer to keep them informed of progress.

This role would be perfect experience candidates or for a strong Graduate with a year or so industry experience with supporting software applications or IT support. My client offer an unrivalled training programme that won't just bring you up to speed but will help build you a significant platform on which you can excel your career!

This exciting new Application Support Analyst role is easily commutable from any Oxfordshire based locations such as Abingdon, Oxford, Bicester and Witney. It is also commutable form neighbouring counties such as Berkshire (Reading, Woodcote, Slough), Wiltshire (Swindon, Faringdon, Chippenham) and Buckinghamshire (Milton Keynes, Buckingham, Thame).

If you are interested in this fantastic new opportunity then please apply today for immediate consideration.

Application Support Analyst, SQL Server, Python, 2nd Line, Software

Referral Scheme: If this role isn't for you then perhaps you could recommend a friend or colleague to Haybrook IT. If we go on to place that person in a permanent or temporary capacity then you could be rewarded with £500!! Please see our website for terms and conditions.

Haybrook IT Resourcing is Oxford's leading IT recruitment agency. With exclusive access to some of the region's most successful companies, send in your CV today to secure your next IT position.

Haybrook IT Resourcing Ltd acts as an employment agency and an employment business.

We value diversity and always appoint on merit.

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