IT Support Technician

Recruiter
Concorde Recruitment
Location
Bodmin, UK
Salary
Competitive
Posted
23 May 2019
Closes
03 Jun 2019
Ref
1149851408
Contract Type
Permanent
Hours
Full Time
Our client is currently looking for an energetic IT Support Technician to provide fantastic customer service and provide remote and onsite technical support, installation services and maintenance to a variety of clients.

Key Responsibilities
  • To perform Support tasks remotely, over the phone or at the clients site
  • To assist first and second line support technicians in the execution of their
  • To maintain an informed dialogue with clients ensuring that expectations are understood and communicated to other members of the IT Support Team
  • To actively manage the IT Support Team ticket system ensuring that all tasks remain updated with latest actions completed or planned actions completed and approve for billing.
  • To maintain an informed dialogue with clients ensuring that expectations are understood and communicated to other members of the IT Support Team
  • To actively participate in the creation and maintenance of the IT Knowledge base.
  • Continually seek improvement in client satisfaction and look to provide improvements to processes where necessary.

Essential Skills and Experience
  • Experience in Windows Server up to 2019
  • Experience in Desktop support
  • Experience in Office 365 Management, Migration and Configuration
  • Hyper-V / Virtualization
  • Experience in Network Management including Routers, Firewalls and Switches
  • Management and configuration of public WiFi access points
  • Excellent troubleshooting / diagnostic skills
  • Experience in Active directory and group policy management
  • Provisioning Remote Working Environments
  • PowerShell Scripting Language
  • Experience of working with Service Level and Operational Level Agreements.
  • Excellent customer facing skills
  • Experience with Sophos and ESET security software
  • Ability to work as part of a team
  • Full, clean driving license

Desirable Skills and Experience
  • Microsoft Azure
  • SQL Server
  • Linux / Centos / Ubuntu
  • MacOS and IOS
  • Android
  • VOIP Phone Systems

We are seeking someone who has the drive to make a career at this company. In return, we are offering a salary from £28,000 to £31,000

If you would be interested in learning more about this opportunity please send an up to date CV detailing your skills and experience. All applications are confidential and treated with the strictest confidence.

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