Graduate Application Engineer

Recruiter
ACS Performance
Location
Nottingham, UK
Salary
Competitive
Posted
20 May 2019
Closes
27 May 2019
Ref
1156049030
Contract Type
Permanent
Hours
Full Time
Job Title: Graduate Application Engineer

Our client is looking for a talented and charismatic graduate engineer who would be passionate about problem solving for other engineers using their software. You must be a quick learner with proven analytical and communication skills. This role will initially be mainly desktop based, but will grow into a more customer facing role with opportunity for you to travel to some of their European customers.

Responsibilities:
  • Address all product-related queries on time via telephone/e-mail, and support web portal, maintaining an excellent standard of customer services.
  • Manage customer expectations with regards to addressing and resolving issues within agreed time frames
  • Maintain expert level of product knowledge and application.
  • Deliver basic software training courses to customers
  • Execute engineering projects
  • Software rollout to customers, including licensing.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams, whilst keeping the customer up to date.
  • Travel occasionally to customer sites.

Requirements:
  • BEng (2:1 or higher) Electrical engineering or Mechanical engineering
  • CAE experience to support mechanical design and optimisation
  • High level of analytical ability and strong engineering judgment in developing solutions to engineering problems
  • Good team player with excellent interpersonal and communication skills and an understanding of customer needs.
  • Excellent ability and willingness to learn new skills as necessary
  • Customer-focused
  • First class attention to detail
  • Willingness to travel

ACS are recruiting for a Graduate Application Engineer. If you feel that you have the skills and experience required in this advertisement to be a Graduate Application Engineer, please submit your CV including an outline of your experience as a Graduate Application Engineer. It is always a good idea to include a covering letter outlining your experience as a Graduate Application Engineer with your application as this will enhance your chances of selection and improve your prospects of landing the Graduate Application Engineer role you desire.

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