ICT Application Support Officer / Application Support Analyst

Bluetownonline Ltd
Redditch, UK
22 May 2019
27 May 2019
Contract Type
Full Time
Job Title: ICT Application Support Officer (2 Vacancies)

Location: Redditch

Salary: £28,785 to £32,878 per annum

Job type: Full time (37 hours per week), 1 x Permanent, 1 x Fixed Term (1 Year)

Closing Date: Monday 3rd June 2019

Are you a focused and dynamic ICT Application Support Officer who thrives on change? Are you committed to the delivery of customer focused service improvement? If so, this is an exciting and challenging time for you to join them where you will have the opportunity to impact change and bring about improvements.

An exciting opportunity has arisen in the Business Transformation Department for a dynamic and resourceful ICT Application Support Officer to support the delivery of ICT Services at the Councils.

The Role:

Working across both Councils you will be expected to ensure that the Business Applications, supported by ICT, are available to the departments and working correctly enabling council services to be delivered successfully. Should the Business Application fail at any time you will work to resolve the problem as soon as possible and action any options available through external support contracts.

The shared ICT team are currently involved in the implementation and support of a number of exciting projects using leading edge technologies.

Job Duties:
  • Actively builds a professional relationship with customers understanding
  • Delivering the proactive help they need to enable them to improve service delivery

Key Requirements:
  • Understanding of how business applications exchange information is achieved
  • Able to develop and support these processes is vital
  • Detailed understanding of the services areas
  • Able to plan, organise and manage priorities
  • Excellent analytical skills
  • Able to present complex information to a wide range of audiences both verbally and in writing

As such there is a Cabinet Office requirement to be validated to the Baseline Security Standard (BPSS). The BPSS is the minimum standard to ensure the identity and integrity of an employee who has access to official information. This includes identity check, national and immigration status, employment history (3 years) and verification of criminal record (unspent convictions only). Therefore, a basic Scottish Disclosure is needed for this post.

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with the relevant experience or job titles of; Implementation Officer, Developer, IT Integration Officer, 2nd Line Support Engineer, IT Migration Project Coordinator, ICT Project Officer, ICT Project Coordinator, Application Implementation Coordinator, SQL Application Support, IT Change Coordinator, Managed Services Consultant, Application Management, Application Systems Analyst, Systems Administrator, 1st Line Support, Change Management Engineer, Application Support Specialist will also be considered for this role.

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