System Support Analyst

Salford, UK
20 May 2019
27 May 2019
Contract Type
Full Time
System Support Analyst
Location: Salford, Manchester
Hours: Full time, 35 hours per week (Monday - Friday)
Contract type: Permanent
Salary: Up to £24,000 per annum, dependent on experience

A fantastic opportunity has arisen for a proactive and solution focussed individual with excellent communication skills to join our Red Cross Training (RCT) team in Salford as a System Support Analyst.

Reporting to the RCT National Operations Manager, you will provide technical support to users of our core systems, triaging technical and user issues, responding where possible, or escalating to vendors or the wider ID&T team where necessary. There will be a particular focus on delivering technical support to users of our bespoke RCT course booking system.

As a System Support Analyst, you will become the first point of contact for system users with any queries that they may have, and through communication with wider IT colleagues and the maintenance of user guides, you'll be able to provide guidance and training if necessary on system issues/ functionality, enabling users to get the most out of the system.

Meet the team
Red Cross Training (RCT) operates as a separate business unit within the education division of the Red Cross. RCT is responsible for the design and provision of first aid and associated training courses, developing its expertise primarily in first aid education in order to achieve a high standard of training to its customers and ensuring people know what to do in a crisis. RCT is a social enterprising division of British Red Cross, generating surplus funds back in to the wider charity to support our delivery pledge of refusing to ignore people in crisis

This role could be for you if ...

  • You're a competent IT user, preferably with experience in an application support role, with sound knowledge of Microsoft Office applications. Prior experience working with databases and CRM systems is desired, as well as SQL experience
  • You're great at building strong relationships and have sound communication skills. Updating stakeholders on any developments is important for us, so it's essential that the post holder can communicate clearly and effectively.
  • You're a proactive individual and able to work independently to seek solutions.

Closing date for applications is 23:59 on Wednesday 29th May 2019, with interviews to follow w/c 3rd June.

We offer a wide range of staff benefits, these include:

  • 36 days holiday (including Bank Holidays)
  • Option to buy an extra 5 days annual leave
  • Up to 6% contributory pension
  • Flexible working policy
  • Discounts at a range of online and high street retailers

A little bit more about us...
The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country - we're there when you need us.

Our organisation was born out of a desire to bring help without discrimination. Impartiality and neutrality have been central values for the Red Cross since we started.

At the British Red Cross, we are looking for the best people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of; age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

Diversity is something we celebrate and we want you to be able to bring your authentic-self to the Red Cross. We want you to feel that you are in an inclusive environment, and a great position to help us spread the power of kindness.

In the British Red Cross we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse. We have a code of conduct in place, and are committed to creating a culture of integrity in the organisation where misconduct is not tolerated, situations of abuse are quickly investigated and perpetrators are dealt with effectively.

If you are appointed to a role within BRC you will be subject to the organisation's Code of Conduct, a copy of which you can find on our website.

As part of its recruitment and selection process the British Red Cross undertakes DBS (Disclosure and Barring Service) checking of all individuals who regularly work with or have access to children and vulnerable adults.

If driving is an essential requirement of the role, appropriate driver checks will be completed in line with current policy.

The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).

Follow us on Twitter @RedCrossJobsUK and on Linked in - British Red Cross, to hear about our latest job vacancies.

Connecting human kindness with human crisis

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