Retail Sales Manager

TUI in the UK
London Luton Airport, UK
21 May 2019
27 May 2019
Contract Type
Full Time
Join Musement as a Retail Sales Manager TUI Northern Region for our TUI Commercial Team. You will be responsible for defining and driving the sales and marketing plan for the region. You will be accountable to achieve the sales targets via the TUI retail channels through the Musement agency platform in UK, Ireland and Scandinavia.

Please note: Location London or Luton means that the position can be based in any of the two citiesmentioned in the advertisement, depending on final candidate and subject to agree with Hiring Manager.

Musement is one of the leading online platforms in the Tours & Activities market and part of TUI Destination Experiences (TUI DX for short), the world's leading provider of destination experiences. With 9,000 diverse employees in 49 countries and head office locations including Palma de Mallorca, Luton and Hannover. TUI DX offers 14 million guests a portfolio of excursions, activities, tours, transfers and guest services. TUI DX is part of TUI Group, the world's leading tourism group.

What you will be doing
  • Develop and agree a joint commercial plan with the stakeholders in the TUI markets and define sales targets and objectives for KPIs
  • Develop and implement marketing plans to drive the achievement of these targets, continuously track performance based on KPI analysis and coordinate initiatives with the relevant teams in TUI DX, Musement and the TUI markets
  • Proactively look for new sales opportunities in the retail channel
  • Manage and deliver the marketing budget assigned to your channel, as well as designing and implementing marketing campaigns and materials, training and incentive schemes for the retail channel
  • Manage the communication channels to the travel agencies and continuously update on sales campaigns, incentives, new products, new platform functionalities or resolution of technical or operational incidences
  • Proactively share best practices from your markets with the retail sales teams in other markets
  • Collect feedback from ancillaries and retail teams in the markets as well as the travel agencies
  • Support the B2B Digital Product Manager to define the improvements in the digital products which drive most value
  • Support the Supply team with the information to contract the relevant experiences in order to drive additional sales
  • Manage the TUI Tickets retail support team in the UK with three team members

What we are looking for
  • Demonstrable experience in driving sales performance in a B2B environment
  • Minimum of two to three years' experience in related roles. Experience in Retail business preferred
  • Marketing acumen, with a track record of successfully implementing marketing plans in a retail environment
  • A results driven, sales-minded individual, able to forecast based on realistic opportunity assessments and effectively manage deviations
  • Someone who never stops looking ahead with a can do attitude, seeking new ways to delight customers, improve results and grow the business
  • Analytical skills and ability to read, interpret and understand sales and market data and to define corrective actions and growth strategies
  • Strong negotiation, influence management and presentation skills
  • A team player, preferably with experience of working in an international environment and with an energy and enthusiasm that will inspire those around them
  • Excellent communication skills, both verbal and written, in English. Other languages will be a plus

Working within TUI group
  • Musement is a certified Great Place To Work® and among the Top 20 Best Workplaces in Italy
  • The culture and environment are both typical for a fast paced start-up and so are the benefits such as free Espresso, Fruit & Breakfast not to mention free-beer Friday's
  • Open Space Modern Office in Milan, Italy with Terrace and Professional Grill

How to apply
To apply for this role you will be required to log-in, provide personal details, answer any application questions and attach a CV in English.

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