Customer Insight Manager

M&G Prudential
London, UK
23 May 2019
27 May 2019
Contract Type
Full Time
At Prudential UK, our business is under-going significant transformation as we shift from providing a broadly intermediated, product based offering to one that creates market leading, customer led propositions sold through multiple channels with a strong focus on mobile and digital. This is a fundamental shift in how we deliver our service today.

We have an exciting new opportunity for a Customer Insight Manager at our Paddington office. In this role, you will form part of the Customer Office Team, and will take ownership for and operate a range of Customer Insight related responsibilities.

Responsibilities will include

· Manage our customer and advisers panel solution, this will involve the management of our 3rd Party as well as oversight and prioritisation of key projects across the Wealth business to test customer and advisor behaviour and propensity towards new solutions and ideas

· Proactively generate accurate and actionable insights on key performance trends and drivers to inform business decisions

· Use storytelling and other methodologies to drive insights into the business

· Deliver timely and accurate reporting, deploying communications programmes that convey key findings and promote customer centricity across the wider Business.

· Forge partnerships across Wealth solutions to develop strategies to respond to insight including engaging senior management to drive business change

· Develop intuitive and compelling recommendations on behalf of the customer office to ensure that the wider business has a clear, consistent and timely view of customer outcomes

· Manage brand tracker RFP to support the business choosing the best solution for their needs

You will be able to demonstrate skills and experience in

· Customer insights through a variety of methodologies, primarily panels.

· Manage the FRP and implementation of a new brand tracker

· Will have industry knowledge and track record within same / similar role

People who work at Prudential agree that ours is a great place to work with a brilliant team spirit. It's also an innovative, high-performing commercial environment that's totally focused on customers. And in a fast-changing world, you'll join an organisation that's leading the way in helping customers achieve their long-term financial goals

At Prudential we work hard to create an environment that enables everyone to flourish and we actively encourage diversity across the business.

Please be advised that by applying for this role, you are agreeing to share your personal data with both M&G and Prudential.

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