Finance Application Support Manager

Certes Computing Limited
Brighton, UK
23 May 2019
27 May 2019
Contract Type
Full Time
Job Title: Finance Application Support Manager
Location: Brighton
Salary: Up to £65,000 + up to a 39% bonus + 2 days WFH + excellent company benefits including pension and private healthcare.

A large organisation are looking for a Finance Application Account Manager to provide application support management and team leadership.

* Department Info
Group Finance IT supports our businesses across the UK. Delivering essential services and activities that have a real impact on our business and our customers lives, we enable our people to do what they do best, contributing to delivering a great customer service, profitability and strategic growth.

* Job Duties
People management: manage, motivate and develop employees at all levels, in a manner that is consistent with the company's policies and procedures inc the Partnership Agreement to maximise the performance of the area
* Continuity - lead on incidents and problems and resolution, mitigating IT risks and ensuring continual service improvement.
* Stakeholder management - work with stakeholders and suppliers to establish support requirements and SLAs. Ensuring timely and clear communication in line with communication and escalation procedures
* Quality service - ensure all assigned work and support requests are fulfilled to agreed service levels and customer satisfaction. ensuring all work is completed professionally and documented on time to agreed specification
* Planning - plan and manage BAU and project related work and resource to ensure scheduling of work in accordance with priorities
* Process: establish and maintain ongoing documentation and training manuals to ensure continuity of key processes
* TCF - ensure support processes and changes align with L&G's commitment to treating customers fairly (TCF)

* Skills Required
* ITIL practitioner

* Knowledge:
* Exposure to cloud technologies, IT security, GDPR, excellent understanding of Software Development Lifecycle, IT and financial control frameworks

* Experience:
* Application support management and team leadership in banking or finance environment
* ITIL based service management environment and developing and embedding best practice processes and IT controls
* Developing and leading a multi skilled technical team in customer focused environment
* Good understanding of security and technical architecture principles
* Working with 3rd party service providers
* Planning and responding to audits, managing and mitigating risks.

If you are looking to be part of a friendly, energetic company then please click the 'apply now' function or alternatively please contact Holly.

Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.
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